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Airlines

JetBlue Waives Change & Cancellation Fees for All Flights

JetBlue Waives Change & Cancellation Fees for All Flights
Taylor Rains

As the coronavirus continues to spread, airlines are implementing new strategies to keep people flying. JetBlue, in particular, has announced that it will no longer be charging a change or cancellation fee for any of its routes – the first U.S. airline to do so.

Policy Details

JetBlue is the first U.S. carrier to waive the fee for flight changes or cancellations on all its routes. Other airlines, such as Delta, United, and American, have only waived those fees for flights bound to specific cities. The statement explains, “Due to evolving coronavirus concerns, we are suspending change and cancel fees for all new flight bookings made between February 27, 2020 and March 11, 2020 for travel through June 1, 2020.” This means that all fare types, including their restrictive “Blue Basic” fare, will not be subject to any fees if travel plans change.

It is important to note that if you cancel, the refund will not go back to the card the ticket was purchased on, but rather in the form of JetBlue Travel Credit to be used within 12 months. Furthermore, only the change fee will be waived for flight changes, so customers will still responsible for paying any fare differences.

Although this offers great flexibility to passengers, some Twitter users were unhappy with the decision to only apply the waived fees to new bookings. One user said, “If you are giving people who book now a chance to change or cancel flights without fees, why not extend that to those of us who are already booked? We are just as worried about the virus.”

JetBlue’s Reasoning

Implementation of the policy was most likely done to encourage people to still book tickets amid the continued uncertainty of the virus’ spread. JetBlue CEO Joanna Geraghty said, “While authorities have not issued any travel restrictions to the locations we fly, we want to give our customers some peace of mind that we are ready to support them should the situation change.”

View Comments (7)

7 Comments

  1. alangore

    alangore

    February 27, 2020 at 4:26 pm

    Here in Arizona, most DMV functions can be performed online. Real ID requires an office visit, but if you answer a questionnaire on the DMV site, it will give you an exact list of what documents to bring in and set up an appointment. I made it through in about ten minutes.

  2. alangore

    alangore

    February 27, 2020 at 4:31 pm

    This week’s stock market action is an adjustment for the possibility that people will stop traveling, eating out, and attending large gatherings this year. Businesses are starting to go to any lengths to bring customers in.

    Even airlines are going to have to start being nice to people again, as they did back in the Seventies. Enjoy the plague year while it lasts!

  3. dhuey

    dhuey

    February 27, 2020 at 10:05 pm

    Wow. What a huge financial hit this will be for the whole travel industry. I’m guessing not quite as bad as 9/11, but I fear that it will be close.

  4. largeeyes

    February 28, 2020 at 3:50 am

    It’s good marketing. People will book and maybe cancel, but Jetblue already has their money and a good chance the credit will expire. But they get tons of free advertising, like this article.

  5. RSSrsvp

    February 28, 2020 at 6:49 am

    This is a really smart marketing move by B6. They must have seen a decline in bookings and decided to be proactive!

  6. UncleDude

    February 28, 2020 at 7:05 am

    Note its only for NEW bookings, those of us with exsisting reservations have to remain and take our chances or pay a cancellation fee. Also its not a Cancellation Refund just realstically a 12 Month Change of Ticket Voucher..But of course being honest would not get the favorable publicity JetBlue are wanting.

    I am more concerned with my upcoming United flight wanting to know if my 787 Aircraft had been used on China Flights in the past 8 weeks.

  7. Maestro Ramen

    February 28, 2020 at 11:32 am

    Hello UncleDude, I am pleased to say that your United 787 has not been used on any China Flights for the past 8 weeks. It has been flying only to Milan and Venice, so you can rest easy!

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