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Airlines

“I WAS MORTIFIED:” American Airlines Flight Attendant Spills Drinks on CEO

“I WAS MORTIFIED:” American Airlines Flight Attendant Spills Drinks on CEO
Jeff Edwards

An American Airlines flight attendant has become an overnight sensation (at least among frequent flyers) after accidentally spilling a tray of preflight beverages on the CEO of the world’s largest airline. Fortunately for the veteran cabin crew member, her boss, Doug Parker took the mishap in stride, even cracking a few good-natured jokes about the incident.

One of the best things about the internet is the brief glimpses behind closed doors that were not readily available when the daily newspaper was our chief source of information about the wider world. One woman having a bad day at work isn’t necessarily breaking news to most of us, but this particular flight attendant’s Instagram story about messing up big time in front of the boss may just help brighten even the most jaded frequent flyer’s day.

The story, first brought to light by the Boarding Area’s Gary Leff, begins before departure on a Phoenix Sky Harbor International Airport (PHX) to Dallas/Fort Worth International Airport (DFW) American Airlines flight. The veteran flight attendant writes that she was serving preflight drinks when disaster struck.

“I have a tray of drinks on it when the passenger in front of me stops in the aisle and backs up,” crew member @maddieryanee wrote in her now-famous Instagram post. “Hits the tray and the drinks go flying. Guys I have worked for American Airlines for 4 years, and not once have I ever spilt a drink on a passenger. Guess who they land on. Half of them were all over me, the other half in Doug’s lap.”

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Story time y’all! Incase you missed it. The other day I was working a flight to Dallas. I had our CEO (Doug Parker) on my flight. I was serving drinks during boarding to the first class cabin. I had a full tray with drinks on it, when the passenger in front of me stops in the aisle and backs up. He bumps into the tray and the drinks go flying. Guys I have worked for American Airlines for 4 years, and not once have I ever spilt a drink on a passenger. Guess who they land on. Half of them went all over me, the other half in Doug’s lap. I WAS MORTIFIED. I wanted to drop dead right there in the aisle. (Like am I still employed?!) I’m still slightly traumatized/embarrassed. Luckily he was super cool, duh a good sport about it. He later came back and we chatted for a little, and joked about it the rest of the flight. When he was getting off the plane he told me he’d never forget me…. guess that’s a good thing right? Most people never even meet their CEO let alone shower them with beverages. But it’s too good of a story not to tell. Accidents happen. 🤷🏼‍♀️ OOPS

A post shared by Flight attendant ✈️ (@maddieryanee) on

Unfortunately for the embarrassed American Airlines flight attendant, the Doug she is referring to is American Airlines CEO Doug Parker. This is, of course, not a great way to introduce yourself to your boss’s boss’s boss’s boss.

“I WAS MORTIFIED,” the flight attendant continued. “I wanted to drop dead right there in the aisle. (Like am I still employed?!) I’m still slightly traumatized/embarrassed.”

Fortunately, the airline executive was good-natured about the whole affair. It sounds as if the cabin crew member not only won’t need to look for a new line of work, but might have made a lifelong friend in the process.

“Luckily he was super cool, duh a good sport about it,” the airline employee wrote in conclusion. “He later came back and we chatted for a little, and joked about it the rest of the flight. When he was getting off the plane he told me he’d never forget me…. guess that’s a good thing right? Most people never even meet their CEO let alone shower them with beverages. But it’s too good of a story not to tell. Accidents happen. OOPS.”

The somewhat wholesome anecdote has become an instant viral hit (especially among elite flyers and industry insiders). A FlyerTalk thread devoted to the tale of the flight attendant’s very bad, no good day at work is divided among those who view the story as a lighthearted chuckle and those ready to lash out at both a perceived lack of customer service on recent American Airlines flights and take advantage of an opportunity to critique Parker’s management style.

“PDBs [pre-departure beverages] were being served? FAKE NEWS!” lobo411 joked. FlyerTalk member gateH15, however, would have preferred if the story had a bit more dramatic excitement and poetic justice, writing simply, “Too bad it wasn’t coffee.”

[Image Source: Shutterstock]

View Comments (5)

5 Comments

  1. formeraa

    April 8, 2019 at 3:38 pm

    As the president of a company, I would definitely prefer that she spill drinks all over me rather than all over a paying passenger. If it were a paying passenger, the airline would have to pay for dry cleaning, apologize a million times, give them a bunch of miles, etc. With the president, like Doug’s reaction, it would just be yet another funny airline story to tell the grandchildren. And I would laugh about it, too!

  2. texmanufan

    April 8, 2019 at 5:33 pm

    Doug Parker reeking of alcohol? Of course she wasn’t in trouble.

  3. raytseng

    April 10, 2019 at 12:57 pm

    Is the CEO of the company too good to fly economy on his own planes?

  4. MarkTwain2000

    April 10, 2019 at 5:47 pm

    Yes they should all have to fly economy in a fenter seat and see how they are treating the majority of customers paying for their yachts.

  5. idahosharky

    April 11, 2019 at 8:12 am

    wouldn’t a real boss kick the person off the plane who backed up without looking for being unruly?????

    “CEO of the company too good to fly economy on his own planes” ?? I would call for a board vote and fire the CEO that was too stupid to fly in coach when he didn’t have to, save giving up his seat for someone in serious need.

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