“I Can SEE You’ve Left My Bag on the Tarmac!”

Frankfurt, Germany - August 23, 2016: Aircraft of the Lufthansa company at the Frankfurt International airport. It is the busiest airport in Germany in terms of passenger traffic (Photo: iStock)

German flag carrier Lufthansa has apologized after an incident during which a passenger spotted that his bag had been left behind in plain sight on the tarmac at Munich Airport (MUC) last week. Passenger Karn Rateria said that the crew was dismissive of his concerns, but he was reunited with his bags.

Lufthansa has issued an apology following an incident during which a passenger’s bag was left behind on the tarmac at Munich Airport (MUC), The Independent reports. Traveler Karn Rateria was departing on a flight from the facility last week and looked out of the plane window to see his luggage on the tarmac. The outlet reports that he raised the issue to the cabin crew, who reportedly dismissed his concerns.

He then messaged the airline via Twitter along with a photo that showed his bag on the tarmac. The message, as quoted by the outlet, reads, “Uhm Lufthansa you’ve left my bag on the tarmac! I told the crew and they just said loading is complete. I can SEE the bag. And we’re taking off without it. What even is this?”.

The airline replied, “Very sorry for that. There was an outage of the baggage system at the airport in Frankfurt. My colleagues are doing their best to locate the bags and send them as quick as possible.”

Rateria, of course, replied that his bag was at Munich Airport and not Frankfurt Airport (FRA). He added that the incident was “infuriating”, but has since been reunited with his belongings.

Offering a comment to the outlet via a statement, the manager for the carrier at Munich said, “This was a rare technical problem at the baggage drop, which appeared only for this single registered baggage. However, our ground staff identified this bag quickly and sent this to the passenger. We apologise for the inconvenience.”