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Hilton HHonors Hit by Hackers, Points Stolen & Credit Cards Charged

Hilton HHonors Hit by Hackers, Points Stolen & Credit Cards Charged
Jennifer Billock


A security breach has left Hilton HHonors rewards members susceptible to stolen points and fraudulent credit card charges.

Hilton HHonors is at the center of a security crisis. According to reports and testaments from FlyerTalk readers, hackers are finding their way into HHonors member accounts, stealing points, and using registered credit cards to make unauthorized purchases of more points and hotel stays.

One of the worst incidents so far involved a Canadian man, Brendan Brothers. According to a report from Krebs on Security, a security and cybercrime news site run by former Washington Post staffer Brian Krebs, Brothers’ account was hacked in the last week of September. Brothers claims the hackers stole about 250,000 points and used his account to redeem hotel stays on the east coast. Brothers’ stored credit card was then allegedly used to purchase more rewards points.

To add insult to injury, many of the hacked points are being sold online at an extremely deep discount—30,000 to 39,000 points are going for $1.50, and 90,000 to 100,000 points cost only $4.50. The website selling the points is up-front about the purchase, noting that they are from cracked accounts. The site also says the points came from inactive accounts, which is untrue, as HHonors points disappear without yearly account activity.

Even after the October 8 integration of a CAPTCHA system on Hilton HHonors’ website, loyalty program members are still finding their points stolen. The source of the hack, as well as the method hackers are using to break into the accounts, is still unclear.

Hilton HHonors has yet to release any kind of public statement regarding this ongoing issue, but program members should consider logging in to their accounts and checking for discrepancies in the amount of earned rewards points. Members should also keep an eye on their bank accounts for fraudulent charges.

[Photo: iStock]

View Comments (8)


  1. JW76

    November 5, 2014 at 2:21 pm

    They’ll be sorely disappointed if they try to redeem those for hotel rooms — redemption rates with HHonors are abysmal!

  2. bigbuy

    November 5, 2014 at 2:34 pm

    I had over 450k points stolen in late Sept. Hilton is not the only travel company with this problem. I just had 159k points stolen from my Southwest Rapid Rewards account. The guy on the phone at Southwests Fraud Dept stated that he help a guy a few days ago that had over 400k stolen. The points were redeemed for I Pads in both cases.

  3. DirtyDan


    November 5, 2014 at 5:41 pm

    I would say the first thing to do would be to erase any previously saved credit card information…

  4. slocouple

    November 5, 2014 at 7:52 pm

    Tried and tried to erase my credit card info, but it’s still there when I log back in.

  5. elg26

    November 5, 2014 at 8:04 pm

    Were they stolen? Or is it the new devaluaton 😉

  6. bsmits

    November 6, 2014 at 5:42 am

    @slocouple: I just tried this – it wouldn’t delete my preferred (only) card, but using an online credit card number generator to generate a nonsense number, and setting that as preferred, I could delete my real card. The online generator will only generate a number that passes the length and checksum, it can’t obviously be used for payments so there’s no worry about fraud.

  7. highgamma

    November 6, 2014 at 8:18 am

    Well, I just tried to delete my payment information from the website and t won’t let me. There seems to be a way to do it, but the information just won’t go away.

  8. Bradatlarge

    November 7, 2014 at 2:58 pm

    you have to have a CC in there.

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