Hilton Hotels chief executive Christopher Nassetta is retracting a statement he made about tipping at an industry conference. After telling an audience that he generally does not leave tips to housekeepers when he travels, the company leader now vows to leave a gratuity every time he travels.
The chief executive officer of Hilton Hotels is vowing to turn over a new leaf, after public backlash on a comment he made at an industry conference. Christopher Nassetta now says he will leave a tip for housekeeping employees when he travels, but only after he previously stated he generally did not.
According to a report from The Points Guy, Nassetta made the comments at the 41st Annual NYU International Hospitality Industry Investment Conference. When asked about how much he leaves during a hotel stay, Nassetta said: “I typically do not leave a tip.”
Public comments forced Hilton to try and go a different way with the comments. First, the company attempted to clarify his comments. According to Travel + Leisure, the company said in a statement:
“Every Hilton Team Member works hard. Rather than selectively reward some Team Members, he is focused on providing meaningful economic opportunities for all 400,000 Team Members.”
However, the public pushback continued. And on June 9, 2019, the hotel chain issued another statement from Nassetta – this time, pledging to leave a gratuity every time he stays at a hotel.
“When it comes to tipping in hotels, I have always had a different approach to work and personal travel,” Nassetta said in the statement to The Points Guy. “I also never meant for my approach to work stays at Hilton properties to discourage others from tipping when they are traveling. Going forward, I will tip when traveling for both work and personal travel.”
Nassetta was speaking at the conference about Hilton’s strategy in Asia. According to The Real Deal, he told those in attendance that the hotel chain wanted to “build a very big network event” in China, which would lead travelers leaving the country to prefer staying at Hilton properties over other choices.
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