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Glasgow Airport Takes on Disruptive Behavior With Zero Tolerance Policy

Glasgow Airport Takes on Disruptive Behavior With Zero Tolerance Policy
Jeff Edwards

Airport officials have launched an annual “Campus Watch” crackdown on disorderly passengers ahead of this year’s busy summer travel season.

Troublemaking passengers have been served notice not to misbehave at Glasgow Airport (GLA). Cabinet Secretary for Justice Michael Matheson was on hand to launch this year’s Campus Watch drive. The annual crackdown prescribes a “zero tolerance policy on disruptive behavior.”

Airport officials credit the program, which was introduced in 2013 in conjunction with the Police Scotland, for empowering airport workers to preemptively head off issues with disruptive passengers before they become a problem for the rest of the traveling public. The Campus Watch program helps airline and airport employees along with law enforcement to quickly and effectively spread alerts about potentially aggressive and misbehaving passengers across the entire facility.

“Our Campus Watch initiative ensures we work closely on a daily basis with our airline partners, retailers, caterers and Police Scotland representatives by taking a rigorous and proactive approach to address and often pre-empt incidents of disruptive behavior at the airport,” GLA Managing Director Amanda McMillan said of the initiative. “It’s important to stress that the vast majority of people traveling through the airport do so responsibly, and that instances of disruptive behavior are extremely rare. In 2016 we carried a record 9.4 million passengers and during this time our staff and partners dealt with 125 incidents of disruptive behavior involving alcohol.”

The Campus Watch agenda also calls for a stepped-up police presence prior to flights that have historically enticed large numbers of reveling passengers. During the crackdown, airlines will alert airport police to group bookings with passengers headed to resort destinations. Duty-free shops will gently remind flyers that alcohol purchases may not be consumed until arriving at final destinations.

McMillian notes that while incidents involving bad actors are rare, those incidents can be extraordinarily costly. “While it’s correct to show the numbers in context, it’s also important to understand that disruptive behavior can often disproportionately affect a large number of passengers, particularly if an incident occurs on board an aircraft,” she explains. “One incident is one too many. That’s why we want to use Campus Watch to send a clear message to the small minority of people acting in a disruptive manner that Glasgow Airport takes a zero-tolerance approach to their unacceptable behavior.”

[Photo: Shutterstock]

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