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British Airways

BA Cancelled Flights but There Was No Snow. Should Passengers Be Compensated?

BA Cancelled Flights but There Was No Snow. Should Passengers Be Compensated?
Joe Cortez

With snow predicted in the forecast across the United Kingdom, British Airways decided to cancel 80 flights on Monday and Tuesday, affecting an estimated 10,000 passengers. When the snow didn’t fall, canceled passengers took to social media to express their frustration – but were told they would not receive reimbursement.

Fearing the worst in inclement weather, British Airways canceled 80 scheduled flights set for this week from London Heathrow Airport (LHR), but experienced one major bump: The snow never came down. Britain’s Daily Express reports the airline fielded a number of complaints on social media, but told passengers that despite the error in the forecast no compensation would be offered.

With meteorologists calling for snow to fall on Monday and Tuesday, February 5 and 6, 2018, officials for the British flag carrier made the call to cancel 80 flights, leaving an estimated 10,000 passengers without a flight. However, while some areas of the island received snow, others did not, leaving flyers wondering if they would be compensated for their inconvenience.

In multiple messages sent to British Airways online, flyers expressed their frustration and asked for compensation for the canceled flights. In repeated responses, the airline apologized for the cancelled flights, but said that there was nothing they could do but rebook them on future flights.

“If you cancel flights in advance for ‘adverse weather conditions,’ and it turns out the weather is fine…presume you’re entitled to compensation?” James Townsend, one of the affected flyers, asked British Airways on Twitter. “My flight to Sweden was cancelled and ye the weather is fine?”

“Sorry, but you wouldn’t be entitled to compensation for weather related cancellations,” the airline responded.

[Photo: Shutterstock]

View Comments (14)

14 Comments

  1. c2cflyer

    February 7, 2018 at 5:01 pm

    misleading title. They canceled 80 flights. Not 10,000.

  2. emilio911

    February 7, 2018 at 5:58 pm

    I don’t understand how cancelling flights 2 days in advance was supposed to help their bottom line. Usually airlines prefer to cancel at the last minute…

  3. strickerj

    February 7, 2018 at 7:20 pm

    Might want to edit that title, since it was 10,000 passengers affected, not 10,000 flights.

    FWIW, I think the passengers should be compensated. The airline chose to preemptively cancel the flights before the predicted weather affected operations, which to me makes this no longer a weather cancellation.

  4. GrayAnderson

    February 7, 2018 at 7:22 pm

    10,000 passengers on 80 flights is a LONG way from 10,000 FLIGHTS being cancelled. Please correct the headline; it is grossly misleading.

  5. jonathanbak

    February 7, 2018 at 7:27 pm

    Your heading is wrong, you wrote “10,000” flights cancelled, yet it was 80.

  6. QF WP

    February 7, 2018 at 7:54 pm

    80 flights were cancelled with 10,0000 pax affected, not 10,000 flights as the headline states. Poor editing somewhere!!!

  7. LufthansaFlyer

    LufthansaFlyer

    February 7, 2018 at 8:29 pm

    10000 flights or 10000 pax affected by 80 cancellations?

  8. GrayAnderson

    February 7, 2018 at 10:19 pm

    Also, IANAL but it would seem that these flights would be covered under EU261.

  9. gene2632

    February 7, 2018 at 11:22 pm

    According to this article they cancelled 80 flights effecting 10,000 passengers, not 10, 000 flights… Please, if you want to be taken seriously get the facts right in the beginning….

  10. joshwex90

    February 8, 2018 at 3:06 am

    Headline is flat out wrong. 10K pax were affected, not that 10K flights were canceled.

  11. MikeFly

    February 8, 2018 at 3:46 am

    BA did not cancel 10,000 flights. Time to fix the headline!

  12. JimInOhio

    February 8, 2018 at 6:02 am

    10,000 flights?

  13. AlwaysFlyStar

    February 8, 2018 at 8:09 am

    Surely you realise there is a difference between 10.000 flights and 10.000 passengers…

  14. James603

    February 8, 2018 at 9:28 am

    Nice title…BA canceled 10,000 flights or BA canceled 80 flights affecting 10,000 passengers?

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