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Frontier Joins No Change Fee Party, While Spirit and JetBlue Keep Policies

Frontier Joins No Change Fee Party, While Spirit and JetBlue Keep Policies
Joe Cortez

Ultra-low-cost carrier Frontier Airlines is now advertising their lack of a change or cancelled flight fee, while fellow discount carrier Spirit Airlines and JetBlue are retaining their policies. Frontier says they will not charge fees for changes made to flights over 60 days before departure.

With the legacy carriers announcing multiple changes to their cancellation fee policy, Frontier Airlines is reminding passengers they won’t charge fees to cancel or change a trip – as long as they make it in time. The shifts in policy leave JetBlue and Spirit Airlines as the only two holdouts not changing their fee structure for those who need to make a shift in policies.

Frontier Adjusts COVID-19 Waivers, Still Allows Changes With 60-Day Notice

Within hours of each other, United Airlines, American Airlines and Delta Air Lines all announced they would end their fee structure for changes or cancellations on certain flights, allowing passengers more flexibility in booking flights. Although the waivers only cover domestic or North American travel, the new policies put all four major American carriers (including Southwest Airlines) in the same league.

Frontier Airlines now says they will also allow flyers change their flights without a fee – but not as a global policy. As part of their response to the COVID-19 pandemic, the airline is allowing travelers booking a flight between Aug. 31 and Sept. 30, 2020 to make a one-time change to travel plans without any penalties. Changes must be made at least seven days before the departure date, and are subject to several terms. For flyers who change to a new flight at a lower price, they will lose the value of their original ticket, while those who choose another itinerary at a higher price will be forced to pay the difference between the two flights.

For all other flights not currently under a waiver, Frontier allows flyers to make changes to their flights up to 60 days in advance without penalties. Changes made between 59 and 14 days before travel are subject to a $79 fee, while changes made 13 days ort less before departure are subject to a $119 change fee. All cancellations are returned to flyers are travel credits, which expire 90 days from the cancellation date.

JetBlue and Spirit Keep Flight Change Policies

Although legacy carriers usually lead the industry on changes, their smaller competition have not yet responded to the wave of change fee fixes. Both JetBlue and Spirit are keeping their current change and cancellation policies intact for the time being.

JetBlue allows flyers to make changes or cancellations within 24 hours of booking a ticket. After that, the change fees are based on which type of ticket you book. While changes or cancellations are not permitted on Blue Basic tickets can pay a cancellation or change fee if they need to modify their Blue, Blue Plus or Mint tickets. It’s unclear if American’s policy will apply to mixed itineraries through their new partnership with JetBlue.

Although Spirit Airlines is waiving change and cancellation fees due to the COVID-19 pandemic, most of their tickets will still be subject to a change or cancellation fee. Flyers are allowed to make a modification or cancellation with 24 hours of booking, but are normally subject to change fees between $50 and $100, unless they purchase the Flight Flex add-on.

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