A frequent flyer for Russian airline Aeroflot has had his privileges taken away after allegedly badmouthing the airline on social media; this is the second person Aeroflot officials have removed from the frequent flyer program since November, with the airline noting they don’t allow insults on social media.
Earlier this week, Russian businessman Alexander Sokolovsky had his frequent flyer status with Russian airline Aeroflot revoked after he criticized the company on social media. Sokolovsky was on a flight from Moscow to Nice that needed to make an emergency landing, and when the airline offered tickets to fly him back to Moscow, he refused—instead allegedly demanding that he be put on the next flight to Nice. The airline did not comply, and Sokolovsky took to Instagram to document his frustration in video form.
“They, simply speaking, told me to butt off and I began to post everything that was happening on Instagram, obviously accompanying my indignation with Russian obscenities,” Sokolovsky wrote on his Facebook, reported by The Moscow Times. “How can you do otherwise in such situations?”
The airline released a statement noting that criticism is welcome, but insults are not: “Aeroflot’s customers are never terminated from the bonus program for criticizing the airline,” an airline official said, reported by The Moscow Times. “But for coarse and insulting remarks, the company will continue to consistently ban customers.”
Aeroflot has pledged to keep up the controversial policy of revoking frequent flyer status as needed from insulting customers. Sokolovsky was the second customer since November to have his privileges revoked.