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Flight Attendant Refuses to Board Passenger Over Perceived Airport Slight

A Virgin America flight attendant became upset enough over being cut off at a revolving door leading to the terminal that the man responsible for the faux pas was kicked off his flight.

There are two sides to every story, but Monday evening, nearly the entire world of social media appeared to be squarely on the side of a Dallas city official who live-tweeted his confusion over being prohibited from boarding his Virgin America flight home from LaGuardia Airport (LGA) to Dallas/Fort Worth International Airport (DFW). Bobby Abtahi, an Iranian-American, was at first told only that he would not be allowed on his flight because the crew “didn’t feel comfortable” allowing him on the flight.

The vice-chair of the Dallas Plan Commission soon after sent a tweet expressing his frustration, writing, “So @VirginAmerica captain/crew didn’t ‘feel comfortable’ w/ me on flight. Wasn’t allowed to board. Still waiting for @aplusk to show up…”

In the tweet, Abtahi referenced Ashton Kutcher, the host of the long-running MTV prank show Punk’d.

Abtahi told the Dallas Morning News that a flight attendant was concerned after she felt that he had cut in front of her at a revolving door at some point before the flight. Recalling the incident, Abtahi told a reporter that “a woman had squeezed behind him into the same revolving door partition to get into the airport, and they both fumbled to get out.” He said he didn’t think much of the incident and was surprised to learn the stranger was a flight attendant on his flight home when a gate agent got on the phone with the crew to find out why they were “uncomfortable” allowing him to fly.

“She said I cut in front of a flight attendant on my way inside the airport and that they didn’t feel comfortable with me on the flight,” Abtahi told the newspaper describing his later interaction with a gate agent. “I said if that was the case then I would apologize. She went back on the phone and said I wasn’t allowed on the flight.”

Abtahi tweeted that he was able to book an American Airlines flight that was scheduled to depart for DFW at nearly the same time as his original flight. American Airlines soon got in on the back-and-forth on social media, tweeting, “@BobbyAbtahi We’re happy to have you on board with us, Bobby! Enjoy your flight.”

After accepting an apology from airline officials, Abtahi made a tongue-in-cheek effort to defuse the situation, tweeting, “I got a nice sincere apology from @VirginAmerica. You are now permitted to calm down Internet.”

Virgin America offered both to reimburse Abtahi for his American Airlines ticket and give him two free tickets valid for future travel. “After further review, we believe this was the result of a misunderstanding and we’re reaching out to apologize to Mr. Abtahi,” airline officials said in a statement to the Dallas Morning News. “As an airline that prides itself on our award-winning guest service, we take issues like this very seriously.”

For his part, Abtahi said the apology was enough and he considered the matter resolved.

“They did apologize, which is all that I wanted,” he told the newspaper. “I don’t like the idea of throwing freebies at the problem.” Although Abtahi was not interested in the airline’s offer of free travel, Virgin agreed to forward the tickets to The Human Rights Initiative, a charitable organization that supports refugees.

[Photo: Getty]

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8 Comments
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chinatraderjmr December 3, 2015

This is not only the FA's fault...its my fault and yours too. FA's seem to think they are higher up in the food chain then they really are and a.s long as we put up with it, ridiculous things like this will keep happening. Don't get me wrong, they do an important job and deserve our attention and respect DURING A FLIGHT......But more and more do I read about cases where passengers are denied boarding cuz the FA "does not feel comfortable" which can mean anything. apology or not, if I was this guy I would have informed the DOT and informed the President of Virgin America, "AS LONG AS SHE WORKS FOR YOU, I (AND MY EMPLOYEES, ETC WILL NOT BE FLYINH YOU" This is a case where the FA deserved to lose her job (just by the apology you can see Virgin America knew this was very wrong

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Gringa December 3, 2015

Good job, American Airlines! That flight attendant really needs to at least be reprimanded. She has no power outside the plane.

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gojko88 December 2, 2015

Why the need to mention that the guy is Iranian-American?

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bhrubin December 2, 2015

It does appear that the FA was simply being a "high on power" idiot who wanted to take revenge for a personal slight that had nothing to do with security, safety, or anything else airline related. That FA should be suspended and/or fired if there is any other history of bad action. I also think states or the federal government should consider making it a crime to prevent a passenger from boarding due to any personal issues--religious, racial, sexual orientation, or personal of any kind--that do not impinge on the safety or timeliness of a an airline flight. Airline personnel are occasionally getting the feeling of too much power, and that needs to be taken into the strictest of guidelines.

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weero December 2, 2015

If this story is remotely true, then Mr. Abtahi does his fellow flyers and justice a fat disfavour by not seeking a court decision on this one. This blatant abuse of administrative power and termination alone would be an insufficient punishment for such a crime. But I guess the case isn't as clear cut as the single source claims it to be and both parties are happier with an apology and a trinket refund than making both sides look petty, irrational, and silly.