Mark and Amy Booth have voiced their concern regarding Spirit Airlines’ policy on unaccompanied minors after their 13-year-old daughter was harassed by a male passenger on a flight from Boston to Florida. In a written statement, the carrier has defended the actions of its employees and crew members.
A family from Manchester, New Hampshire have voiced concerns over Spirit Airlines’ policy regarding unaccompanied minors, the New Hampshire Union Leader reports.
Mark and Amy Booth have spoken out after their 13-year-old daughter was harassed by a male passenger while traveling alone on a flight from Boston to Orlando, Florida, last Monday. This incident occurred after the couple paid $200 in additional fees to ensure that the teenager received special protection as a minor traveling alone.
However, they told the outlet that, upon her arrival in Orlando, they received a call from their daughter, who related the incident. “She had noticed that there was a man over the age of 40 taking pictures of her on the plane and she was concerned,” explained Mr. Booth.
He added, “She got the flight attendant’s attention and told him and asked what the hell was going on. They had moved her to the front of the plane and supposedly the flight attendant asked (the man) for the phone to have the pictures deleted and he not be served alcohol.”
The outlet reports that the couple then requested a seat in the plane’s first row for her return leg.
The couple initiated contact with Spirit and received a response from a representative. The staff member, named only as Natty, said, “We truly apologize for the recent experience your daughter had with us.” Natty also advised that the seat that the couple had requested on their daughter’s return flight would require the payment of an additional fee.
However, Mr. Booth has been strongly vocal regarding what he believes is the carrier’s lack of transparency on the transportation of minors. “What I was pursuing was finding out who this was to press charges so that eventually he could be put on a no-fly list,” he said.
However, Spirit has issued a statement, saying, “Spirit Airlines takes the safety of all guests, including unaccompanied minors very seriously. As with this case, our crew acted quickly to reseat the minor.” It added that it would continue to investigate the incident.
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