Family Accuses Air Canada of Ordering Them Off Flight
Joe Cortez April 27, 2017
After being booked on Canadian flag carrier, ticketing errors resulted in family being delayed.
A Canadian family is expressing their disappointment with American Airlines and Air Canada, after both airlines prevented them from flying home due to late check-ins and overbooked flights. CBC News reports that the family experienced problems after attempting to return to their Winnipeg home from Miami.
The Moore family, consisting of Steve, Kerri and their two children, were prepared to fly home after a family vacation in Florida. Their original itinerary took them to Toronto via American Airlines, followed by an Air Canada flight to Winnipeg. After arriving at the airport two hours prior to departure, the check-in line was too long and caused them to miss their first flight.
As a result, the Moores say American rebooked the family on Air Canada before allowing them to proceed to the boarding gate. When it came time to board, everyone but Kerri were allowed to board due to a ticketing error. The family agreed to allow Steve to travel home with their children.
After finding their seats, the family says they were recalled back to the gate ticket counter by a flight attendant. Upon leaving the aircraft, they claim airline employees said they were being removed in favor of paying Air Canada passengers. When they asked what they needed to do next, they accuse an airport supervisor of telling them: “You’re not our problem.”
While the family was ultimately allowed to continue on a later flight operated by American, they arrived in Winnipeg 24 hours past their planned arrival. Both airlines are pointing fingers at each other over the incident. Air Canada told CBC News that American did not properly issue an e-ticket to rebook Kerri and the family decided to leave the airplane on their own accord. American told reporters that they found no evidence of wrongdoing on their part. Both airlines have offered the family $100 each in travel vouchers, but the Moores say that they have not received anything from either carrier.
Meanwhile, the family only wants closure for the situation and for the carriers to take responsibility for the incident.
“If you’ve made a mistake, the best thing to do in life is to admit to it,” Steve Moore told the CBC.
How is being late for the flight the airline's problem? They missed their flight, but were re-accommodated and transported to their destination with a delay. Depending on the tickets purchased, they may not have even been entitled to transportation after missing their scheduled flight. And yes, as AA passengers they were not Air Canada's problem. Really tired of infantile whiners that can't deal with the consequences of their own mistakes.