In a survey conducted by a union representing an estimates 8,000 ground service agents employed by Envoy Air, employees complained about harsh working conditions with the American Airlines subsidiary.
Among the complaints were high turnover, low pay, spotty safety standards and staffing issues. Additionally, the survey claimed that the carrier has 1,459 incidents logged with OSHA between January 2017 and September 2018.
“We take up to 150 lives in our hands when we make sure that plane is safe and make sure everything is where it needs to be,” said Tina Moore, a Milwaukee ramp agent.. “If a door’s not closed right, it can throw the pressure off in the cabin. You don’t realize that as a patron when you’re flying, all the things that can go wrong if we don’t have adequate time to look at these things.”
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