Cathay Pacific has had two instances of mistakenly listing premium fares at cheap prices over the course of the last few weeks. One Mile at a Time reports that it is not the only carrier to do so, with Emirates making this mistake earlier this month. Emirates, however, has not honored these fares.
Cathay Pacific has had two high-profile occurrences of premium fares mistakenly advertised at a fraction of their true value within the course of just a few weeks, but as One Mile at a Time reports, it is not the only carrier to make this kind of error in recent days.
The outlet reports that Gulf carrier Emirates also made a similar error just this past month. The website observes that, as of earlier in January, “…you could book a $1,300 roundtrip first class fare that was marketed by Malaysia Airlines and operated by Emirates for travel between Kuala Lumpur and Dubai.”
However, One Mile at a Time also adds that, “It’s pretty clear this fare was entirely Malaysia Airlines’ fault, since the tickets weren’t bookable at that price directly through Emirates.”
But as the outlet makes clear, any carrier can advertise a mistake fare; rather, Malaysia’s handling of this incident vastly differs from Cathay’s procedure. While the latter airline opted to honor the mistake fares as publicly listed after both incidents, the outlet reports that Malaysia didn’t quite take the same path.
It notes that Malaysia canceled the tickets of those who had booked without even making contact with them, leaving passengers to find out only by viewing their online reservation.
Unlike Cathay, Malaysia is not honoring these tickets and it does not appear to be refunding them. Instead, the outlet reports that it “is offering passengers who booked this one nonstop roundtrip economy ticket on Malaysia Airlines, valid for travel on select routes (including taxes and fees).”
A full list of valid destinations – which features a range of cities across Malaysia, Southeast Asia and China – can be viewed here.
[Photo: Stuart Ramson/AP Images for Emirates]