After a data breach in late March that leaked credit card information, Delta is making amends by offering affected customers identification protection services and two years of credit monitoring to help them stave off any unsavory use of customer information.
On March 28, Delta learned of a data breach to their system through the chat program the airline uses. As per Delta’s own statement this breach might have affected several hundred thousand customers.
The company that provides the services, 7.ai, was the source of the breach, which lasted from September 26 to October 12, 2017. Only payment information was accessed; no other personal customer details like passport numbers, IDs, or SkyMiles accounts were compromised.
Because 7.ai handles the chat services for a large number of companies, Delta can’t say with certainty that any customer information was obtained and compromised. In any case, though, the airline is preemptively offering services to customers who think they might have been affected: two years of credit card monitoring and ID protection services.
“We appreciate and understand that this information is concerning to our customers,” Delta said in a statement. “The security and confidentiality of our customers’ information is of critical importance to us and a responsibility we take extremely seriously. We will be updating http://www.delta.com/response regularly to address customer questions and concerns. We will also be directly contacting customers who may have been impacted by the 7.ai cyber incident. In the event any of our customers’ payment cards were used fraudulently as a result of the 7.ai cyber incident, we will ensure our customers are not responsible for that activity.”
Delta customers who think they were a victim of the data breach can go to https://delta.allclearid.com to register for the protection services.