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Customer Survey: Air Canada, United Are Bottom of the Barrel

According to a new poll from The Angus Reid Institute, two-thirds of American and Canadian citizens are dissatisfied with the workings of the airline industry, and Air Canada and United Airlines are seen as the worst offenders regarding customer satisfaction. United Airlines fared slightly better in surveys than Air Canada, with 17% of Canadian respondents rating Air Canada “poor” or “terrible” and only 12% of American respondents rating United similarly.

“It could just be that Canadians don’t have a sense of how much worse it might be,” said Shachi Kurl, executive director of the Angus Reid Institute.

To read more on this story, go to HuffPost.

[Photo: Shutterstock]

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jonsail June 14, 2017

What would be interesting to know is if the most negative comments on United came from those flying in the most cramped seats, economy (excluding economy plus). I have a belief that when airlines sell really cramped seats (30" or less seat pitch) customers in those seats, even though they may have chosen by price, hate the experience and thus the airline. With respect to Air Canada and Westjet, the latter has more seat pitch in economy.

smith16john June 14, 2017

What a surprise;)