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British Airways Takes Back Its Compensation

British Airways Takes Back Its Compensation
Jackie Reddy

British Airways removed a couple from a flight from Greece for their behavior. The pair were forced to cover the cost of a hotel and a new flight to the UK and sought compensation, which they received. When the couple complained that the compensation wasn’t enough, BA said the funds had been mistakenly offered.

A British couple who claimed and were wrongly awarded compensation after being removed from a British Airways (BA) flight from Greece to London have spoken out about their treatment by the airline, The Daily Mail reports.

The incident took place last month and involved Victoria Parker and Paul Dempsey, who had been due to fly back to the UK from Mykonos. Parker admitted to having drunk alcohol but denied being a nuisance to other passengers.

According to the outlet, the airline said it had received complaints about Parker’s behavior.

The couple were taken off of the flight and had to pay £700 (USD $900) for new hotel and flight reservations. They then complained to British Airways (BA) and were given two £150 (USD $192) vouchers by way of compensation.

Parker and Dempsey then complained to BA that they hadn’t been offered quite enough by way of compensation and the airline promptly retracted its offer. According to the outlet, BA said that the compensation had been given “in error”.

It also confirmed that the staff had acted correctly in removing the pair from the plane.

Commenting to the outlet, Parker said, “I don’t believe what they are saying, it is totally outrageous and none of it makes sense. BA [called] to say the vouchers were no longer valid and the real reason we were kicked off plane was because we were both disruptive.”

“I don’t care about the vouchers. It’s the way we were treated,” she added.

A spokesperson for BA said, “Disruptive behavior will not be tolerated on board our aircraft and we will always take the appropriate action. Unfortunately this email was sent in error and we have been in contact with our customer to explain this.”

View Comments (3)

3 Comments

  1. Cotumely

    October 30, 2019 at 11:56 pm

    I think I’ll believe the airline. BA wouldn’t kick them off for no reason; it would be too disruptive to their schedule to do so.

  2. mvoight

    October 31, 2019 at 9:37 am

    Why would they expect compensation for getting kicked off a flight?
    Seriously, if the airline said it had kicked me off a flight for having been disruptive, I certainly wouldn’t be spreading it in the media

  3. cxbonne

    November 3, 2019 at 12:32 am

    Shows what a garbage airline they are and how customer service is completely automated. I got less only a $50 “courtesy gesture” for a broken paid J seat that wouldn’t move the entire flight. Then the system spews over three times that to obnoxious people being removed on an Intra Euro flight. Haven’t flown with them since.

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