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Another IT Problem at British Airways Hits Three Airports

British Airways aircraft taxi on to the runway at Heathrow Airport in west London, Britain, 22 March 2010. New runways at Heathrow and Gatwick are among the options that have been short-listed by the Airports Commission for expanding UK airport capacity, it was reported 17 December 2013. The three short-listed options include adding a third runway at Heathrow, lengthening an existing runway at Heathrow, and a new runway at Gatwick. epa03994008 (FILES) File picture dated 22 March 2010 of EPA/ANDY RAIN

An IT problem saw British Airways cancel and delay flights across its network on Wednesday morning, with London’s Heathrow, Gatwick and City airports affected by the glitch. The issue has now been resolved and the airline has apologized for the problem but said that residual disruption may occur.

An IT problem that saw British Airways (BA) cancel and delay flights at London’s Gatwick (LGW), City (LCY) and Heathrow (LHR) airports on Wednesday has been resolved, the BBC reports.

At Heathrow, it is reported that over 100 flights had to be canceled.

The outlet states that this issue affected the carrier’s online check-in facility as well as the system that is used for departures. While the glitch impacted service across BA’s network, it did not prove to be a problem at all airports served by BA.

The outlet reports that affected travelers have up to Tuesday, August 13th to rebook their flights. A number of FlyerTalk users were impacted by this system failure, with many expressing their frustration.

On plane but can’t get paperwork because systems are down,” said user mjack99, adding, “Oh dear it must be bad…but we just got our paperwork by hand…”.

In a statement published on its website, the airline said, “We have resolved the temporary systems issue from this morning which affected a number of our flights today. We apologize to all our customers caught up in the disruption, and appreciate how frustrating their experience has been.”

“Our teams have been working tirelessly to get the vast majority of customers on their way, with most of our flights departing. Our flights are returning to normal, however there may be some knock-on operational disruption as a result of the issue earlier today. We continue to advise customers to check ba.com for the latest flight information before coming to the airport,” it added.

[Featured Image: Heathrow]

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