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British Airways Owes 20 Million in Compensation Fees

British Airways Owes 20 Million in Compensation Fees
Jackie Reddy

Thousands of British Airways passengers were stranded when the airline was hit by an IT failure on Wednesday. While the issue was resolved within a day, the problems faced by the airline may be far from over; it is expected that BA could be hit by millions of pounds in passenger compensation fees.

On Wednesday, British Airways (BA) was hit by a technical problem that led to the delay or cancellation of hundreds of its flights and the stranding of thousands of its passengers at London’s Heathrow (LHR), Gatwick (LGW) and City (LCY) airports. While the issue was resolved within a day, the glitch could now prove to be incredibly costly for the airline in the coming weeks and months, as iNews reports.

The outlet states that, due to European Union (EU) rules which govern air passenger compensation, the airline “could face a compensation bill of at least £8 ($9.62) million”. The Times, however, has stated that this figure could go up to £16 ($19.25) million. It also adds that affected travelers can claim for this compensation in addition to monies owed for a refund or the purchase of a new flight.

Offering her comments on how BA should negotiate the situation, Naomi Leach, Which? Travel deputy editor, was quoted by the latter outlet as saying, “This apparent BA systems failure is another kick in the teeth for travellers who are likely to have spent weeks worrying about whether their holiday flights will take off, so it is important that the airline moves to resolve the issue as quickly as possible to minimize disruption.

[Featured Image: Shutterstock]

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1 Comment

  1. mvoight

    August 15, 2019 at 12:35 am

    This reminds me of an experience in late May 2017, when BA had a huge systems failure. I was scheduled to fly from Moscow to London to Las Vegas. Apparently the London to Las Vegas flight flew, but many others, including my Moscow to London flight. BA ended up paying me 600 Euro in compensation, plus the transfer from DME to SVO I need to catch a FinnAir flight. They reimbursed for the FInnair ticket and refund my BA ticket price.. Because I was unable to reach BA I ended up canceling the whole round trip from Moscow to the US and back to Moscow. Since I was not able to contact them before flying back to Moscow, I bought another Finnair ticket and they ended up paying for that too. My Finnair flight from Helsinki to Chicago was late, causing me to miss an AA connection to Las Vegas. Finnair covered that hotel, plus food, pus the 600 Euro penalty. So, because I had to buy the Finnair ticket, due to BA being unreachable to transfer my ticket to them, I got 2 EU comp payments for that same day. One from BA and one from Finnair

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