A premium economy British Airways (BA) passenger has criticized the carrier for its lack of service after a member of cabin crew refused to provide his wife with a complimentary bottle of water. He says that the pair were also told by staff that this particular amenity is reserved only for business class passengers.
A man has criticized British Airways (BA) for its lack of service on a recent flight from Mauritius to London Gatwick Airport (LGW) after the airline declined to give his wife a bottle of water, This is Money reports via The Mail on Sunday.
The pair were traveling back to the UK in the carrier’s premium economy cabin with their six-month-old baby daughter. The woman’s husband said that his wife was thirsty from breastfeeding their child and so asked a member of the cabin crew for a bottle of water.
After the couple made their request, they were informed that complimentary bottles of water were given only to business class passengers. Instead, a member of the crew offered water in plastic cups.
It’s not clear exactly how much the family paid for their tickets, but the outlet reports that those being offered for September 2018 are priced at £1,226 (USD $1,534) per person for a one-way leg.
The couple has not been publicly named, but the husband spoke out about their experience, saying, “We must have been about four or five hours into the flight and my wife had been asleep with our daughter on her and was thirsty. You’re supposed to drink a little bit more when you’re breastfeeding, so she requested a bottle of water. The attendant, who was pretty stern, said that they didn’t give out bottled water on premium economy – only business.”
“My wife was, understandably, pretty unhappy about this and said she was breastfeeding and couldn’t understand why – as a premium economy passenger – she couldn’t have a bottle of water,” he added.
The man also said that he was unimpressed by the rest of his in-cabin experience with BA. “We were warned that premium economy is just ‘economy with a newspaper and an inch more legroom’. He further described the interior of the plane as being “outdated.”
He added, “Premium economy tickets for such a trip cost approaching four times the price of economy, but you definitely don’t get four times the service.”
In a statement, the carrier said, “Our customers are at the heart of everything we do and we regret that the family had a disappointing experience. We’re sorry that we were only able to serve our customer water in a cup, not a bottle, as she requested. All customers on our long-haul flights are very welcome to ask for complimentary bottled water, and we’re investigating why our cabin crew were unable to provide it on this occasion.”
Addressing the man’s concerns over his in-cabin experience with BA, the airline added, “We are investing £6.5bn (USD $8.1 billion) for our customers over the next five years, which will include new aircraft, new cabins to make our existing aircraft look and feel brand new, new catering, new bedding and amenities, Wi-Fi and access to power at all seats.”
[Featured Image: Shutterstock]