In one of our favorite forum thread titles in a long time, FlyerTalk user Montreal turned to the United Airlines forum to vent his frustrations with a United Premier 1K® phone agent who, according to Montreal, has been less than honest.
So the post starts,
So I have gotten this 1K phone agent before as the voice and the name sounded familiar, but I may have ignored her lies in the past as they must have not been as blatant or high in number. But last week there were three in a row, and I am considering reporting her not just to UA customer service but someone ‘higher up’ so that appropriate action can be taken on her training or any other issues she may be having.
The trouble began when Montreal called up the 1K desk on Tuesday, April, 10th to see if there was anything he could do to move himself up on the upgrade list he’d been on for 2 months.
What followed resulted in a lot of frustration for Montreal: