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Advice

Be Nice to Your Uber Driver, Or Else

Be Nice to Your Uber Driver, Or Else
Jennifer Billock

If you’re a bad Uber passenger, you could soon be facing a lot more than just a difficult time getting a driver—you may be banned completely from using the service. The ride-sharing company just rolled out updated community guidelines, which have habitually bad passengers blocked from using the app.

If you’re disrespectful, loud, slam doors, or leave trash behind in an Uber, you’re probably going to get a bad rating. And if you do it all the time, you could now potentially be banned from using the service.

As part of a rollout of new community guidelines, Uber announced that consistently bad passengers might lose access to the app—though they will be warned several times before losing access and will have opportunities to improve their rating.

“Respect is a two-way street, and so is accountability,” Uber’s head of safety brand and initiatives Kate Parker wrote in a blog post, reported by The Washington Post. “Drivers have long been expected to meet a minimum rating threshold which can vary city to city. While we expect only a small number of riders to ultimately be impacted by ratings-based deactivations, it’s the right thing to do.”

Don’t worry if you don’t have a perfect 5-star rating. Very few users of the app do. The company didn’t elaborate on what exactly it means by a low rating, nor did it announce whether those banned will be able to eventually work their way back into a positive light enough to use the app.

“By educating customers and partners about the Community Guidelines, asking them to confirm they understand, and holding everyone accountable, we can help Uber be welcoming and safe for all,” Parker said, reported by The Washington Post.

 

[Featured Image: Flickr/Mark Warner]

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