Technical issues hit luggage drop desks at two terminals within the facility, leaving many to travel without their baggage.
London Heathrow Airport (LHR) was hit by a baggage system failure on Thursday morning, leaving those flying out of Terminal 3 and Terminal 5 of the facility to depart without their baggage. Passengers traveling with American Airlines, British Airways and Iberia were all affected by the glitch, reports the BBC.
Despite the issues, flights from LHR continued to depart as normal and affected travelers were told to make contact with their respective carriers in order to ascertain exactly when their baggage would be returned. Travelers were also told to pack their essentials in carry-on luggage.
The facility’s initial statement on the glitch, as reported by Sky, stated, “Heathrow is currently experiencing an issue with its baggage systems which is affecting airlines operating from Terminal 3 and Terminal 5. Other terminals are unaffected.”
The systems failure impacted hundreds of travelers between 6:45 and 09:07 a.m. local time. Frustrated passengers took to social media to express their displeasure with the situation, which comes just weeks after a major IT issue left thousands of travelers stranded at both London’s Heathrow and Gatwick (LGW) airports.
Passenger Tariq Panja tweeted, “Another day another Heathrow baggage fiasco,” while Ryan Wooldbridge said, “Baggage failure at @HeathrowAirport this morning. Bags won’t be making it onto flights, absolute shambles.”
A few hours later, LHR issued a second statement, informing passengers that the technical issues had been resolved. “Further to the baggage issues we experienced earlier this morning, bag drop desks are now open and operating normally in Terminals 3 and 5.”
It also added, “We are sorry to passengers affected by this issue.”
An LHR spokesperson told the BBC that checked baggage would be delivered to passengers, but could not give a firm timeline for this.