Andy Vicary was traveling business class on a British Airways flight from the UK to Jamaica when he sat on a urine-soaked plane seat. While he was able to change into dry clothing and BA crew offered him assistance, he says that he is dissatisfied with the way that the carrier handled the incident.
A business class British Airways (BA) passenger was dismayed to find his seat soaked in urine on a flight to Jamaica and says that he is dissatisfied with the way that the carrier handled his complaint, reports Mirror.co.uk.
Andy Vicary was traveling from the UK to the Caribbean with his wife and, explaining what happened to Gloucestershire Live, he said, “We were on board the plane and made our way to our seats and so I sat down with a glass of champagne and thought ‘this is brilliant.’ Then I noticed that the pillow that I was sat on was a little damp and I stood up and then so were my trousers.”
“I turned the pillow over and you could see that the pillow and the entire seat was saturated in urine…I had to move seats and I was not able to sit with my wife for the flight which was really disappointing as well,” he added.
He was forced to change into a set of clothing stowed in his hand luggage, and due to a lack of laundry facilities at his accommodation in Jamaica, Vicary said that his designer jeans had to be thrown out.
Commenting on the compensation offered by BA, Vicary said, “The company offered me 40,000 air miles which for me just didn’t seem enough to compensate what had happened … The lady at British Airways who dealt with the complaint was very nice and everything but I really do not think that they were right to offer me air miles.”
Vicary said that the airline did not offer to replace his designer jeans, which cost £150 ($194). Vicary’s complaint was eventually passed to the Centre for Effective Dispute Resolution (CEDR), a resolution consultancy service. CEDR, however, found that BA’s compensation offer to Vicary was fair.
Offering comment on behalf of the carrier, a spokesperson said, “We apologized to Mr Vicary, moved him to another seat and offered him and his wife enough Avios for an upgrade to business class the next time they fly with us.”