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BA Breaks Quadriplegic Girl’s Wheelchair, Tells Her Father to Pay for Help
Ryan Boyd February 22, 2018
Flyer Christian McGill has criticized British Airways after airport handlers broke his 14-year-old daughter Bethany’s £5000 wheelchair, forcing him to drag her through Toronto Pearson International Airport (YYZ) along with four suitcases. McGill claims that he was told by British Airways representatives that he would have to pay extra for a porter to assist him in transporting his daughter, who has cerebral palsy, through the airport.
“Bethany was absolutely mortified, her wheelchair is her only way of getting around, it’s her whole independence … It’s like they took her legs away. It’s just wrong on all levels,” said McGill.
To read more on this story, go to The Sun.
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BA Breaks Quadriplegic Girl’s Wheelchair, Tells Her Father to Pay for Help
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The Sun does not say that the handlers were BA employees, making it almost certain that they were not. The blame is on the Toronto airport staff, not BA.
Hope A.S.W is wrong and we can at least believe that - "BA said they are in the process of getting the wheelchair repaired"
The Sun says this happened in Heathrow. Here it says Toronto. Who knew reading and copying text could be so hard. From the Sun, mentioned multiple times. "Dad slams British Airways after baggage handlers broke disabled girl’s wheelchair and then demanded he pay for help getting through Heathrow" "Dad Christian claims he was then told by British Airways that he would have to pay for a porter if he wanted assistance getting through Heathrow's Terminal Five as the airline staff could not help." “They left me, my daughter and our suitcases to get out of Heathrow on our own and watched us go." (This one is a bit trickier to decipher unless you happen to know that Toronto is in Canada, not England): "It meant he had to push daughter Bethany, two large cases and their hand luggage alone after they landed in England."
Written by the Sun so no idea what to believe
Dumb and insensitive move. Proper customer service would have handled it with empathy.