The prompt from the Texas Hotel & Lodging Association (THLA) comes just before the annual Austin City Limits Music Festival.
As Austin prepares for its annual Austin City Limits Music Festival, hotels across the city have been asked to review their “do not disturb” policies in the wake of the mass shooting that occurred at the Mandalay Bay Resort in Las Vegas on Sunday, KXAN-TV reports.
In an e-mail sent to members on Monday, Scott Joslove, the president and CEO of the Texas Hotel & Lodging Association (THLA), a hospitality trade body representing lodging operators across the state, said, “As an industry, no issue is more important to us than safety and security. Our hotel brands have been proactive in their preparation for every conceivable security and safety issue and we amend and update these protocols regularly.”
Joslove went on to say that the THLA would be working alongside safety experts and hotel brand leaders to protect the safety of both guests and staff alike. He also urged cooperation with local law enforcement agencies and asked staff to consider reviewing safety protocols at properties around the state.
In particular, Joslove has asked hotels to closely examine their “do not disturb” policies. At present, if guests request it, most properties have a 72-hour “do not disturb” policy. This of course means that staff may not enter a guest’s room for three days and so may not be aware of any suspicious activity being carried out within that unit.
Stephen Paddock, the gunman in the Mandalay Bay incident, is believed to have checked in at the hotel last Thursday and placed a “do not disturb” sign on his door after his arrival. While it’s not clear if there is any correlation, Joslove has urged hotels to review their policies on the matter.
“Currently, most hotels allow guests for very limited time periods, to request that their rooms not be entered for cleaning during their stay. However, hotel brands generally require that guest rooms subject to a DND request should still be entered for routine cleaning after three days. Hotels should consider how best to address DND policies during major city wide events in which there will be large crowds,” he said.