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American Airlines

American Airlines Will Be Handing Out Less In-Flight Compensation

American Airlines Will Be Handing Out Less In-Flight Compensation
Meg Butler

It looks like iSolve, American Airlines’ new software for compensating passengers in-flight for onboard inconveniences, is causing flight attendants to be a little too generous with compensation. At least according to AA management.

Six months into the iSolve program, management has issued a memo to flight attendants restricting the types of incidents that warrant compensation. According to the new rules, passengers won’t be compensated for:

  • problems with Wi-Fi or power ports (trouble with the inflight entertainment system are still eligible)
  • a shortage of inflight food for purchase in economy (premium cabin pax are still eligible)
  • non-rev (AA employees and their guests) who have problems with their seat or tray table
  • cancelled or delayed flights (compensation will be handled by customer service agents)
  • temperatures that are too hot or too cold

To read more on this story, go to Chicago Business Journal.


H/T View From the Wing

View Comments (2)


  1. overdahill

    July 19, 2018 at 5:21 am

    Seems like my opinions on excessive heat and cold are falling out. Excessive temperatures can
    cause permanent disabling or worse. With soaring summer temperatures and no guidelines, we
    may expect to see some experiences.

  2. KRSW

    July 19, 2018 at 11:16 am

    …and the race to the bottom continues for American Airlines. Keep it up Douggie!

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