American Airlines Reaches for the Cloud (and IBM) for IT Solutions

Daniel Henry, American Airlines VP of Customer Technology, writes that the carrier’s migration to the IBM Cloud will soon allow the company’s website, kiosks and app to communicate seamlessly.

American Airlines promises that the company’s move to an IBM Cloud based platform will be good news for customers. When the largest airline on earth announced last year that it would partner with IBM to renovate the way it interacts with millions of customers across multiple platforms, the migration was characterized as an enormous undertaking.

This week, American Airlines Vice President of President of Customer Technology and Enterprise Architecture Daniel Henry took to the IBM THINK Blog to let the airline’s passengers, employees and investors know that the much-hyped transition is now well underway. Henry says that the company’s website, mobile application and self-check kiosks will soon speak the same language allowing consumers more options and faster access to information.

“We also choose IBM as our strategic cloud partner for their long-standing history of helping enterprises transform their organizations to better leverage technology for rapid innovation,” Henry wrote in his post on Tuesday. “IBM is helping American address our organization and processes so that we can take full advantage of the productivity, speed and agility benefits of cloud computing. They are bringing forward content experts, tools and assets that may be used to enable our teams to quickly adopt and adapt to new, exciting ways of working together in the cloud.”

Henry notes that American Airlines and IBM have a relationship that goes back decades to the very infancy of commercial aviation. He writes that the two companies pioneered the very first electronic ticketing and reservations system in the industry and he envisions that same partnership changing air travel in the future.

“Based on a partnership of innovation that started over a half a century ago, our journey to the cloud with IBM is another significant milestone in our long-standing relationship,” Henry proclaimed. “American Airlines and IBM will work together, again, to bring solutions that delight our customers and bring important innovations to the airline industry.”

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