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American Airlines

American Airlines Flight Attendants: We Can’t Give Good Service

American Airlines Flight Attendants: We Can’t Give Good Service
Meg Butler

It is, ostensibly, a problem about booze.

In a recent employee town hall, flight attendants told American Airlines CEO Doug Parker that they’re having trouble getting alcohol to passengers when they want it (and sometimes at all).

On one American Airlines flight, FA’s ran out of alcohol in first class before the flight even took off (apparently not enough was loaded onto the plane to make it through pre-departure drinks).

The problem has compounded now that American Airlines has started offering free drinks in main cabin extra. While there’s (generally) enough alcohol loaded in the economy classes, flight attendants say they can’t get it to passengers soon enough.

As the alcohol is reportedly unlimited, flight attendants report thirsty passengers pushing the call button around-the-flight to get as much as they can drink before they have to put their seats in an upright position and prepare for landing.

One flight attendant’s description of her flight sounded particularly unpleasant:

It would be nice if the customer knew there was some sort of limit​. Let’s say on the [Airbus] 321, that’s a long airplane to work. So by the time we get back up to them in that section they’re either ringing their call bell or their expectations are not getting met, therefore they’re getting disappointed because they wanted another drink 20 minutes ago. I’m only in row 21 you know because it’s a full airplane with crying babies and whatnot.

In complaints to Parker during a recent employee town hall, flight attendants have suggested that putting more flight attendants on each flight might take some of the pressure off.

Parker’s proposed solution to the added pressure of free drinks in Main Cabin Extra was to say, “If we can’t deliver the product, we won’t sell the product.”

That certainly doesn’t sound good for this perk.


To read more, head to View From the Wing.

View Comments (8)


  1. jonsail

    July 5, 2018 at 10:52 am

    Why not a two drink limit with an offer to make the first drink a double if desired.

  2. Calchas

    July 5, 2018 at 12:03 pm

    Plenty of other airlines manage this or have managed to do it in recent history. Are American’s customers more thirsty than most? I doubt it.

  3. Lakeviewsteve

    July 5, 2018 at 7:24 pm

    Parker is a trained camel. He doesn’t need to drink but once every two weeks.

  4. Buffaloflyer

    July 6, 2018 at 7:36 am

    Why not have the FC FA handle MCE as well as F?

  5. sensia

    July 8, 2018 at 9:15 am

    Why offer a drink in a 321? Why offer alcohol in a flight altogether?

  6. UncleDude

    July 8, 2018 at 1:11 pm

    Parker has 3 DUI convictions. Maybe he was in First so nothing left for Coach Passengers

  7. southpac

    July 9, 2018 at 1:36 am

    wow, come on guys, it’s incredibly simple.

    Give those who want 2 drinks, 2 drinks at same time. If they ask to have one later say you won’t get back to them.

  8. cynicAAl

    July 9, 2018 at 8:38 am

    when I’m in MCE and ring the drink button, it’s usually the FA from First that responds and happily offers another drink.

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