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Hotel Info: Cancellations, Waivers, Refunds, Status Extensions

Hotel Info: Cancellations, Waivers, Refunds, Status Extensions
Marcy Knaves

Having trouble keeping track of the changing cancellation policies, fee waivers, and refunds for your now-canceled hotel stays? We’ve got you covered. Here’s a complete list of hotels and home share services and their policies. Updated regularly.

Accor

  • Reservation Modifications Policy for Existing Reservations: Guests who booked a non-flexible rate with Accor for travel prior to May 31,2020 may modify their reservation for future travel through May 31, 2021 without any modification fees by contacting the hotel directly. Note: changes to existing reservations will be subject to availability and any rate differences.
  • Reservation Modifications Policy for New Reservations: Reservation modifications allowed on new reservations for non-refundable hotel stays for travel through 5/31/21
  • Cancellation Policy: Free cancellations on non-refundable hotel stays in select regions.
  • To ask questions, or for information on policies for third-party bookings, group bookings, and a list of hotels going above and beyond for affected customers, head to this forum thread.

Airbnb

  • Cancellation Policy: free cancellations for hosts or guests for stays booked before 3/15 for stays between 3/14-5/31.

Best Western

Choice Hotels

  • Cancellation Policy for Existing Bookings: Free cancellations on non-refundable hotel stays worldwide for travel through 4/30. Cancellations must be made 24 hours before scheduled arrival.
  • Cancellation Policy for New Bookings: Free cancellations on non-refundable hotel stays worldwide that are booked between 3/19-4/30 for travel any time. Cancellations must be made 24 hours before scheduled arrival.
  • Point Expirations: Choice Privilege points won’t expire until at least 5/31/20. (Normal policy is 18 months of inactivity).

Hilton

  • Cancellation Policy for Existing Bookings: Free cancellations on non-refundable hotel stays worldwide for travel through 6/30. Cancellations must be made 24 hours before scheduled arrival.
  • Cancellation Policy for New Bookings: Free cancellations on non-refundable hotel stays worldwide that are booked between 3/12-6/30 for travel any time. Cancellations must be made 24 hours before scheduled arrival.
  • Free Night Award: New and existing Free Night Awards will not expire before 8/31/21.
  • Status Extensions: 2019 elite status that was to expire on 3/31/20 will be extended until 3/31/21. 2020 elite status that was to expire on 3/31/21 will be extended until 3/31/22.
  • Point Expirations: Hilton Honors points won’t expire until at least 12/31/20. (Normal policy is 12 months of inactivity).
  • Have Questions? Head to this FlyerTalk Forum thread on Hilton’s Coronavirus response 

Hyatt

  • Cancellation Policy for Existing Bookings: Free cancellations on non-refundable hotel stays worldwide for travel through 6/30. Cancellations must be made 24 hours before scheduled arrival.
  • Cancellation Policy for New Bookings: Free cancellations on non-refundable hotel stays worldwide that are booked between 3/13-6/30 for travel any time. Cancellations must be made 24 hours before scheduled arrival.
  • A Refund Alternative: Hyatt is offering 10,000 points in exchange for forfeiting any prepaid stay worldwide that was made before 3/9 for travel through 6/30. You won’t get a refund if you choose this option.
  • Peak and off-peak award pricing postponed until 2021.
  • Most hotel category changes postponed until 2021.
  • Free night awards, suite upgrade awards, and club access awards with expiration dates between 3/1/20-12/31/20 will not expire before 12/31/21. Awards that already expired since 3/1 will be automatically reinstated by 4/20/20 and will be valid through 12/31/21. The new expiration date will be updated on the 20th of the month in which they were set to expire.
  • Status Extension: 2020 elite status that was to expire on 2/28/21 will be extended until 2/28/22. You will retain the same elite status level.
  • Point Expiration: Hyatt points won’t expire until at least 12/31/20 (Normal policy is 24 months of inactivity).
  • Status Extensions: Hyatt will extend everyone’s current elite status through 2/28/22
  • Award Certificate Extensions: Hyatt will extend all award certificates through 12/31/21
  • Points Expiration: Hyatt points will not expire until 12/31/20
  • Have Questions? Head to Hyatt’s FlyerTalk Forum thread on Coronavirus Policy

IHG

Marriott

4/8 Update: Marriott Bonvoy (Finally) Announces Status Extensions

  • Free cancellations on non-refundable hotel stays worldwide for travel through 6/30. Cancellations must be made 24 hours before scheduled arrival.
  • Free cancellations on non-refundable hotel stays worldwide that are booked between 3/13-6/30 for travel any time. Cancellations must be made 24 hours before scheduled arrival. That means you can rebook refundable hotel stays using the cheaper non-refundable rate and still be able to cancel for free should you need to!
  • Suite night awards expiring on 12/31/20 will be extended to 12/31/21.
  • Free night awards from credit cards, travel packages, or other sources that expire in 2020 will now expire on 1/31/21.
  • Points won’t expire until at least 8/31/20. (Normal policy is 24 months of inactivity).
  • Have Questions, Comments, Concerns? Head to this FlyerTalk thread on Marriott’s Coronavirus Changes.

VRBO

  • VRBO isn’t offering any cancellation fee exemptions. The vice president of the company has asked travelers to reach out to their hosts to work something out. VRBO has encouraged hosts to offer a full refund to affected travelers through a letter on their website:

 

View Comments (2)

2 Comments

  1. OZFLYER86

    April 3, 2020 at 9:45 pm

    all this talk of refunds – the funds can be refunded if held in trust by a 3rd party.

    BUT, if you paid a hotel/airline/car rental co direct, they have probably spent the funds, so probably not in a position to refund anyone.

    Most if not all hotels/airlines/car rentals, have their best rates as non-refundable, which probably means in most cases, they get your funds & spend them, so no money to refund.

  2. Full Score

    April 7, 2020 at 6:23 am

    Where is Radisson?

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