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Flight Diverted When Man Demands to Use the First-Class Bathroom

Flight Diverted When Man Demands to Use the First-Class Bathroom
Jackie Reddy

An LA-bound Alaska Airlines flight had to be diverted on its journey from New York on Thursday after a passenger became disruptive when he was prevented from using the first-class lavatory. The man became argumentative with crew members and the plane made an unscheduled landing in Kansas City, MO.

A Los Angeles-bound Alaska Airlines flight from New York was diverted to Kansas City earlier this week after a passenger became disruptive when prevented from using the plane’s first-class lavatories, The Mirror reports.

The incident occurred on-board Alaska Airlines Flight 411 on Thursday afternoon, CBS New York confirmed, sharing cellphone footage of the male passenger, who can be seen apparently arguing with cabin crew, who are out of shot.

Despite being told that it’s not possible to use the first-class bathroom, the man continues to protest. According to The Mirror, the flight’s pilot became involved and made an announcement to all on-board, saying, “I understand there’s a gentleman in the aisle making kind of a fuss. We need you to return to your seats and to calm down.”

“Following my crew members directions is a federal requirement and is a federal law violation,” the pilot adds.

Due to the man’s disruptive behavior, the plane was diverted to Kansas City and he was taken off of the flight by police. The flight arrived in Los Angeles just over four hours behind schedule.

The Federal Aviation Administration (FAA) confirmed the incident on-board the Boeing 737 and said that it would undertake an investigation into the disruption.

It was initially reported that a passenger had attempted to enter the cockpit, but Alaska has clarified, saying, “We currently have no indication he attempted to breech [sic] the flight deck.”

Flickr/Richard Moross

View Comments (10)


  1. FlyingNone

    September 29, 2019 at 3:27 pm

    I honestly don’t have an answer as to how to handle these morons but to me, diverting a flight and disrupting it for the other 200+ people onboard – is that really necessary ??? Why do a planeload of people have to becomes involuntary victims? It would almost be worth it if the offender was truly punished but this seems never to happen – they are let go with a slap on the wrist and then allowed to fly on the next available flight. Disgusting. More severe penalties/ arrest/ imprisonment/ job loss etc needs to be enforced.

  2. chrisfwm

    September 29, 2019 at 6:11 pm

    It’s a 737, what exactly is so special in that lavatory that AS pilot and crew think its godly that normal people can touch?

  3. chrystinp

    September 29, 2019 at 8:09 pm

    Sometimes the First Class lavatory is within a few feet of your non-First Class seat, but the available lavatories require a long walk like a pinball machine bouncing back and forth and bumping into other passengers. I try to use the bathroom prior to departure and don’t drink anything en route until the end of the trip to try to avoid the perp walk. They’re trying to make the FC passengers feel truly separated from the hoi polloi. I’ve noticed on AA flights recently that they are not preventing non-FC passengers from entering the FC lavatory.

  4. diburning

    September 29, 2019 at 9:51 pm

    If the rear lavs are smaller than the front lav, then the front lav is most likely the ADA lav, which if that’s the case, AS should expect to lose or settle a lawsuit soon…

  5. tigers2007


    September 30, 2019 at 4:59 am

    Great point FlyingNone. They completely mismanaged this idiots disruptive behavior that came to the level of jeopardizing the safety of the aircraft’s operation. I don’t blame the crew; I point fingers at the corporate leadership here. I feel that the airline has the right to restrict the first class lavatory but in this case they should have managed it a lot better by threatening the moron with a ban from flying AS or their partners. There is no “right” that exists for anyone to fly on Alaska Airlines. Regardless, I hope MCI’s airport authority charged Alaska a huge landing fee for the unscheduled landing. Besides, the airlines already have their own “black lists”. Time to add another. No more flying for you!

  6. weero


    September 30, 2019 at 10:47 pm

    So he argued and was stubborn?

    Isn’t handling these situations part of the crew’s job?

    Pretty sad to see passengers here demanding more involvement of State violence rather than blaming incapable pilots and crews.

  7. Occupationalhazard

    October 1, 2019 at 3:24 pm

    Everyone thinks there is an “exception” and everyone thinks it applies to them. The guy should use the lav in his class of service and get over himself.

  8. mvoight

    October 3, 2019 at 11:27 am

    Some airlines do not have this restriction. The official policy is inline with FAA regulations, which restricts you to your cabin when flying internationally on a flight TO THE US.
    I would rather have someone use the first class lav instead of having an accident in their pants. ” Following my crew members directions is a federal requirement and is a federal law violation,” I doubt anyone has ever been convicted for going to the toilet against the directions of a flight crew.

  9. Boggie Dog

    October 4, 2019 at 11:42 am

    Just from a factor of time and economy wouldn’t it have been in every ones best interests to let the guy use the lav that was available instead of diverting and probably causing some people to miss connections along with the cost of fuel and time for the crew?

    Defuse first then find a workable solution.

  10. ermdjdsj

    October 5, 2019 at 6:11 pm

    As usual, key facts are omitted.
    What was the man saying was the basis for his demanding to use the first class lav instead of that in economy? Was it an urgent situation ( in which case there should have been room to make a executive decision to allow an exception), or was he trying to make a point that he had an egalitarian right to go there?
    Was he drunk and had otherwise been a disruptive dick ( no pun intended) the whole time so the crew felt they needed to divert?

    I frequently need to use a restroom even if I drink no wine and very little fluid flying, so therefore may buy tickets up front on long-hauls (always aisle) to increase odds of no or shorter lines. If everyone in back starts insisting they have a right to go up front due to line, the value of my purchase diminishes. But if people have been confined to their seats for hours due to turbulence ( often needlessly for just tiny bumps) and some are desparate, crew should have discretion to let them temporarily use all the rest rooms.

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