Airline Apologizes to Passengers for 38-Hour Delay
Jesse Tabit November 23, 2015
MANCHESTER, UNITED KINGDOM - AUG 07, 2015: Monarch Airlines Airbus A321 tail livery at Manchester Airport Aug 07 2015.
Nearly 200 passengers who faced a 38-hour delay because their Monarch Airlines flight experienced a hydraulic leak are claiming the carrier exhibited a startling lack of organization. The airline accommodated its flyers with hotel rooms for the extra day and a half that they were on the Spanish island of Tenerife, but the travelers are saying they waited hours for updates.
One passenger, Jean Stenson, said she was forced to stand in line for at least an hour due to the lack of employees to check everyone in at the hotel.
“Next day we were told to wait outside the hotel at 11 a.m. for a coach to take us back to the airport,” Stenson said. “We stood in the baking sun for two hours before it finally arrived.” Monarch Airlines has since apologized for the incident and the inconvenience it caused their customers.
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[Photo: Getty]
Only a 36 hour delay? United customers would be envious
Lack of check in staff at the hotel is the airline's fault? Standing up for two hours in the sun is their own fault. Go into the lobby or find a bench to sit on. Maybe airlines should just tack on an apology regardless of the situation. On behalf of Monarch airlines we would like to apologize for getting you to your destination ten minutes early today. We're very sorry that you chose to fly with us today, and we will be very sorry to see you on a future Monarch flight.