You Can Now Resell Your Non-Refundable Tickets On Air France
Jackie Reddy October 25, 2018
Air France passengers who find themselves with nonrefundable tickets that they are unable to use may now be able to sell them via FlexFly. This platform will enable travelers to recoup half of their paid fare. The catch is that the original tickets must have been bought directly from Air France.
Thanks to a new platform unveiled by the carrier, Air France passengers who have purchased nonrefundable tickets and who suddenly find themselves unable to fly need not necessarily be out of pocket, reports LoyaltyLobby‘s John Ollila. FlexFly, which hasn’t yet officially launched, is a tool that would enable those who can’t travel the opportunity to recoup at least some of their fare.
According to text from the carrier’s website, as shared via the outlet, FlexFly allows those who can’t fly to publish an advertisement to sell their tickets. “If your ticket is of interest to a buyer, FlexFly pays you a reward up to 50 per cent of the price of the airline ticket (the remaining 50 per cent is used to play FlexFly and the airlines, but above all to provide a discount for the potential buyer),” the carrier says.
Those who have successfully sold their unused tickets will be remunerated within a month of selling their unwanted fares. The caveat, however, is that the tickets being sold must have originally been purchased directly from Air France and not from an outside website.
Speaking of the future of FlexFly, Business Insider observed that, “As always, the success of an idea like this depends heavily on how many users there are, but it seems that Air France has created a tool that works as a win-win situation for everyone: customers who have to resell their tickets get half their money back and those repurchasing the unused ticket get a nice discount — and, of course, Air France gets to sell the same ticket twice.”
Offering his comments, LoyaltyLobby‘s Ollila said, “Not sure why Air France feels that they need to offer this? If you have nonrefundable ticket and you cannot fly, the airline gets to keep the entire revenue (and likely has resold your seat anyway by overbooking the flight in anticipation of certain number of passengers doing this). It could theoretically be a good way for the passenger to recoup half of the value of the ticket that they no longer can use.”
[Photo: Shutterstock]
' “Not sure why Air France feels that they need to offer this? If you have nonrefundable ticket and you cannot fly, the airline gets to keep the entire revenue (and likely has resold your seat anyway by overbooking the flight in anticipation of certain number of passengers doing this). It could theoretically be a good way for the passenger to recoup half of the value of the ticket that they no longer can use.”' It's called building loyalty by providing value to customers - how many of us have had to throw away tickets because of a change in plans? I know i have. If this option were available and i was choosing between two carriers for the same flight with roughly the same ticket price, this would certainly help sway my choice towards AF and away from the other carrier. It's called short vs long term mentality by a corporation - and an innovation like this is all about long term customer value...