A disabled man is considering taking Air Canada to court after the airline allegedly denied him boarding.
An Air Canada flyer is considering all of his options after he claims the airline would not allow him to board a flight due to his disability. Jerremy Lorch, 37, is now taking his case to the public with an attorney.
Lorch claims he was scheduled to fly aboard the Canadian flag carrier from his home airport of Greater Rochester International Airport (ROC) to Toronto, where he would connect to his final destination of Vancouver. However, the wheelchair-bound flyer says he was not allowed to board his flight at ROC, despite arriving at the airport 2 1/2 hours ahead of departure. When the flight doors opened for boarding, Lorch claims the staff said they could not accommodate him or his wheelchair aboard the 18-seat Beechcraft 1900D.
“At first, my heart just broke for him,” Lorch’s wife, Ashley, told the Democrat & Chronicle. “Then it got turned to anger. I was so upset at the absolute injustice and discrimination he endured at the airport for no reason.”
Attorneys representing Lorch say they are weighing their options and considering a lawsuit against Air Canada. One of the attorneys, Kevin Clark of Wesley & Clark Bates, said that the Americans with Disabilities Act does not apply to Lorch’s case and the Air Carrier Access Act does not provide a remedy the legal team considers “appropriate” for the situation.
In an email statement from Air Canada, the airline offered an apology and said it would review policies to prevent the situation from happening again. A portion of the statement read:
“We recognize and are sorry about the inconvenience caused and we have been in contact with the customer about this matter to apologize and address the situation. We are refunding his ticket and associated expenses.”
[Photo: Democrat & Chronicle]