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American Airlines

AA Captain Boots International Violinist

AA Captain Boots International Violinist
Ryan Boyd

Chicago-based violinist Rachel Barton Pine was reportedly denied passage aboard an American Airlines flight due to the airline’s refusal to transport her very expensive violin, despite previous assurances that it was suitable for carry-on luggage. According to Pine, the captain refused to allow the violin on the flight due to what he perceived as incorrect violin case measurements for storage in the overhead bins. She went on to say that agents at the American Airlines ticket counter were very apologetic about the captain’s behavior and worked to book her for 5 a.m. flight the next day.

To read more on this story, go to SlippedDisc.

[Screengrab via SlippedDisc]

View Comments (9)

9 Comments

  1. krlcomm

    April 29, 2016 at 10:23 am

    Another AA frontline employee working hard to take care of a customer… NOT! #pitiful

  2. IntlRabbit

    April 30, 2016 at 8:12 am

    Not mentioned here, but reported elsewhere, it was the FA who insisted she must check the instrument. And the FA who refused to allow her to show that it could be stored according to regulations. As often, the pilot opted to inconvenience a customer rather than have an FA lose face, and has hopefully learned a bit from that decision.

  3. SeatOfMyPants

    April 30, 2016 at 3:09 pm

    No one was “booted”. She choose not to board because she did not want to check her violin. Really with the drama??

  4. alphaod

    May 1, 2016 at 4:46 am

    Probably another one of those half million dollar violins I wouldn’t check it either.

  5. AA_ORDlady

    May 1, 2016 at 3:32 pm

    “Really with the drama”
    Rachel Barton is an internationally know violinist and the violin in question is about 300 years old and worth $20 million.
    From what ice read she did her best to validate her carry on status, and was gracious about AA rebooking her for the next AM.
    Shame in AA. No excuse for this.

  6. AllieKat

    May 2, 2016 at 1:06 am

    Seat, clearly you don’t understand the value of the instrument.

  7. Radiant Flyer

    May 2, 2016 at 3:32 pm

    American Airlines employees are the most miserable, American deserves it’s rating as worse major domestic carrier. LAZY, RUDE and MISERABLE, Welcome to the New American Airlines.

  8. Snuggs

    May 3, 2016 at 4:05 am

    Just more Barton drama, which is what makes her internationally renowned.

  9. weero

    weero

    May 6, 2016 at 3:15 am

    Did the case fit into the sizer? Hard to form an opinion here if we are presented any quantitative facts.

    If the case was ways to bulky, then it comes down to how full the flight was. This just doesn’t seem like a spectacular incident which is newsworthy.

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