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Is This A Good Way to Get A Discount on British Airways?

The FlyerTalk Forum is a pretty big place, so, when a particularly good piece of FlyerTalk comes across our desks, we put it on the front page for regular Reports From the Forum. Want to read more? Check out the Reports From the Forum tag, or head to the forum yourself to see what the FlyerTalk is about.

When you find discounted deals on business class tickets, it’s always a good time to book, right? That’s what one FlyerTalker is asking–and the responses add even more questions about customer service and expectations that flyers need to know before buying an airline ticket.

When FlyerTalkers find a deal on business or first-class seats, they are often the first to book them–before sharing them with the rest of the community. But what happens if the price seems too good to be true?

On the forums, FlyerTalker andymcdonnell asked just that about British online travel agency TravelUp. After seeing Club Europe seats advertised for “significantly less” than on the British Airways website, he was left wondering: “Are they reputable?”

The answers from other members offer good advice for booking through any online travel agency.

“They are a 3rd party and all the hassles that go with that are to be considered,” answered IntVic. “While I had no problems with them, the issue is when things don’t go as expected and you have to deal with them as the first port of call.”

VFRonTop also had a similar review of the company: “I’ve used them before and they are fine, as long as the trip is uneventful,” they write. “As others have mentioned they are hit-and-miss if things go wrong.”

Every online travel agency has terms and conditions that each flyer must abide by when buying through them. For instance: in Orbitz’ terms, they note that flyers must “abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal,” and must not use their website to circumvent airline rules. With Travelocity, their terms for collecting best price guarantee claims state all claims must be an “apples to apples” comparison, and that stand-alone flights on Spirit Airlines do not qualify for the guarantee.

Other flyers use the published prices on TravelUp for British Airways’ own best price guarantee. Some travelers claim to save money this way when booking directly with the British flag carrier.

“Used it [British Airways best price guarantee] a few times now,” writes Infocustv on the forums. “Never had an issue with [British Airways] responding within a few days and providing a voucher for the difference which I have used towards other flights.”

But even that comes with a set of separate conditions. On the British Airways site, the terms state qualifying fares must be purchased at ba.com, and flyers must submit proof of the lower fare the same day they book–including the fare conditions.

Before booking any discount ticket, be sure to understand what to do if things go wrong. In many situations, airlines will direct you back to the online travel agency if flights get delayed, canceled, or otherwise changed.

TravelUp also has a company representative on FlyerTalk and offered assistance directly to a flyer who registered a complaint about the company in the thread.

What is your opinion of TravelUp? Share your experiences on the FlyerTalk Forums!


[Featured Image: British Airways]