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Huh. United’s Helped 40,000 Passengers Made Their Connecting Flights

Huh. United’s Helped 40,000 Passengers Made Their Connecting Flights
Jennifer Billock

People were skeptical when United Airlines rolled out their ConnectionSaver functionality, but it turns out that the idea was a great one—so far, more than 40,000 passengers have reportedly been helped with the ConnectionSaver program, allowing each of them to make their connecting flights on time.

At the beginning of the year, United Airlines launched a new feature called ConnectionSaver, designed to help passengers get to connecting flights on time. According to a press release by United about the program, “ConnectionSaver is powered by new technology that automatically identifies departing flights that can be held for connecting customers, while ensuring those who have already boarded the aircraft arrive at their destination on time. ConnectionSaver also sends personalized text messages to every connecting customer (who has opted in to receive notifications) with clear directions to the gate for their connecting flight and information about how long the walk will take.”

Admittedly, people were a bit skeptical that the program would work. But so far, it appears to be a rousing success. According to Simple Flying, ConnectionSaver has already helped more than 40,000 customers make their connections on time.

The program was initially only released in Denver, but then expanded to Chicago shortly after. By the time the airline announced it would be launching the program system-wide, more than 14,000 people had already successfully used it.

“ConnectionSaver only works if it allows us to care for as many customers as possible—without inconveniencing others—and that’s exactly what this technology has shown it can do,” Toby Enqvist, chief customer officer at United, said in the release earlier this year. “We’re determined to capitalize on as many opportunities as possible to better serve and care for our customers and that’s part of what sets United apart from our competitors.”


[Featured Image: United]

View Comments (9)


  1. blue2002

    September 11, 2019 at 2:49 pm

    “Huh. United’s Helped 40,000 Passengers Made Their Connecting Flights”
    One more time, this time in English, please.

  2. White Eagle

    September 11, 2019 at 4:56 pm

    It is UNITED’s OBLIGATION to connect their passengers. I am amazed that UNITED would dare to claim credit for performing (sometimes) 1 of their main obligations for which they are paid. Typical UNITED ignorance arrogance and gall.

  3. davistev

    September 11, 2019 at 7:31 pm

    It also means United avoids handing out meal vouchers

  4. topman

    September 12, 2019 at 3:04 pm

    Is that what we pay them to do? It isn’t a free ride. This is the service most customers pay for!

  5. petrogradian

    September 13, 2019 at 5:42 am

    A little context. This is a band-aid for when your inbound flight to the hub is delayed. While admirable, if United had reliable on-time arrivals this wouldn’t be necessary.

  6. wh6cto

    September 13, 2019 at 9:58 am

    This might seem like common sense to us passengers, but it’s easy to prioritize getting flights out on-time, especially with the workload at the gates. (Didn’t AA make being on-time the #1 priority last year?) So it’s nice that UA is trying to do something that’s more in the passengers’ interests. This is especially helpful when connecting to once-daily international flights.

  7. nycexpat

    September 13, 2019 at 11:03 am

    Oh for Petessake! United and other American airlines created this horrendous hub system that wastes gazillions of work and leisure hours every year for travelers. They exploit stuffing every person possible into miserably crowded planes, have hit-or-miss connections and then cram too many people into the next plane. The hubs are are gadawful, overcrowded, uncomfortable dumping lots where for a little relief you can pay to wait in a slightly less crowded, slightly more pleasant way-station.
    What a lot of dupes we all are to accept this situation.
    But I do draw the line at celebrating their handling a little better the mess they created. I suppose we are expected to support pay-raises for the lords of Hub?

  8. topman

    September 13, 2019 at 12:09 pm

    United wants to brag how wonderful they are and how they take care of their pax. Take a look at their IAD terminal and then there is the awful layout. Is anyone is buying into this BS. One a recent connecting flight through SFO to Reno they delayed the last flight of the night from 11 pm to 2 am to 6:30 am and said we were not entitled to lodging due to the connecting time which per United was 4.5 hours.

  9. BiPlane

    September 24, 2019 at 3:55 am

    If any airline is willing to “sacrifice” its on-time departure stats to hold a flight allowing me to make my connection, I’m a happy traveler. In my experience most of my delays have been caused by weather and increasingly by airport traffic congestion, So I’m a bit surprised at all the negativity expressed, unless it’s about United tooting their own horn. In the distant pass airlines used to routinely hold planes for connecting passengers but I think that may have been abandoned in the interest of on-time departure statistics.

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