What’s With All of These Airline “Error Emails?”
Taylor Rains December 05, 2019
2019 has seen a weird trend of airlines sending “error emails” to passengers saying their flight had been delayed or canceled. First, it was British Airways in August and then Frontier Airlines right before Thanksgiving. This time it is Spirit Airlines, who has apologized for emails sent to passengers on Wednesday wrongly informing them of a change to their flight.
Many passengers have gone to Twitter fuming about the emails they received from Spirit. Flight delays were reported to be as much as eight hours and passengers were confused about whether they should book another flight, head to the airport, or wait out the delay at home. Due to the email glitch, Spirit’s phone lines were clogged and experiencing long wait times, furthering frustrating customers.
One Twitter user reported her flight at 9:10 AM from Nashville to New Orleans had been supposedly delayed until 3:00 PM. She went home, but then received a phone call at the original boarding time asking her if she was going to make her flight. She was not the only passenger left in limbo due to the mistake, as many others reported missing their flight as well.
@SpiritAirlines has literally ruined my spirit today. 😥 pic.twitter.com/IOcmxrsrgJ
— Danielle McGee (@blackbizboom) December 4, 2019
Spirit addressed worried passengers on Twitter, stating that they had a “system error” that caused the emails to be sent and to check their website for the correct flight status. Erik Hofmeyer, an airline spokesperson, explained, “The system issue affected online check-in for guests traveling within the next 24 hours, showing a delay for some flights. Our flights were on time, and guests were able to check in at the airport. We have since resolved the issue. We posted updates on our website and social channels, and we’re in contact with our guests.”
Worst customer service ever! They send a link to check flight status after their system causes me to miss my flight. What am I supposed to do with this link now? 🤔 @SpiritAirlines pic.twitter.com/ilQ0WGuiHi
— Danielle McGee (@blackbizboom) December 4, 2019
[Featured Image: WestportWiki/Shutterstock]
