The largest expert travel community:
  • 699,665 Total members
  • 9,343 Users online now
  • 1,620,798 Threads
  • 28,653,861 Posts
Delta Air Lines

Passenger: Delta Stretched the Truth About Thanksgiving Cancellations!

Passenger: Delta Stretched the Truth About Thanksgiving Cancellations!

Amidst the turmoil of holiday travel, Delta proudly proclaimed that they didn’t cancel a single flight over the long weekend, but it turns out the airline wasn’t being entirely truthful.

In reality, Delta did cancel a flight, but offered a makeup flight and say that the because they offered a replacement flight the cancellation shouldn’t count against them. However, it looks as though the replacement flight wasn’t created until 18 hours after the canceled flight, by which time most passengers had already been accommodated with arrangements on other planes.

According to a Delta press release, Delta is performing strongly throughout the holidays by accommodating millions of customers and having an excellent on on-time performance as well. Although the release is mostly true, another website did some sleuthing and found that Delta’s numbers are slightly off. While most of the flights Delta offered over the Thanksgiving time period did take off as planned, they did, in fact, cancel a single flight (that is known). The single flight changes the veracity of the “without a single cancellation anywhere across its global operation” statement issued by the airline.

A passenger on the flight in question called out Delta’s claim on an online forum, “Really?? My [flight] on Sunday, Nov 26 DL3553 was Cancelled!”

Delta responded to the assertion, acknowledging that they had canceled the flight but because they had substitute with a make-up flight, then the flight didn’t count as canceled but rather as delayed. They had to officially cancel the flight and issue a new flight number because the makeup flight was from another carrier and so couldn’t operate under the same number as the original flight. Further investigation from TPG website revealed that there was actually a significant delay between the cancellation and the time the new flight that was created.

This is a single flight cancellation over a very busy time, which is very impressive for the industry but still a very different happening than impression Delta offered by stating they had not even one cancellation.

Click to add a comment

You must be logged in on the FORUM to post a comment Login

Leave a Reply

Delta Air Lines

More in Delta Air Lines

Delta Chooses A321neo for Fleet Modernization

Joe CortezDecember 14, 2017

US-Europe Business Class On sale 98k SkyMiles Round Trip through May

Meg ButlerDecember 13, 2017

Delta Flight Diverts Hundreds of Miles… for A Bathroom Break

Meg ButlerDecember 6, 2017

Copyright © 2014 Top News Theme. Theme by MVP Themes, powered by Wordpress.