App Aims to Simplify Compensation Process

The AirFair app can tell potential claimants if they are eligible for compensation for delayed flights using just a few details.

Airline compensation is notoriously byzantine in complexity, but a new app is aiming to make the claim process a bit more straightforward.

Using just a flight number or booking reference, AirFair can tell would-be claimants if they are eligible for compensation for any flights taken within the European Union (EU) that were delayed for more than three hours. Using the app, passengers can make a claim on any delayed flights taken within the EU in the past six years.

Of course, six years is a long time, so if passengers don’t remember their booking reference or flight number, they can just plug their departure dates and destination airport into the app.

Steven Bell, AirFair’s managing director, told the Express that “A lot of people do not realize that they are entitled to claim compensation for delayed flights and therefore miss out on money they are entitled to. It’s part of your air travel tax that goes into a pot that the airlines have to put aside – if you don’t claim when you are delayed that money just sits there.”

He added “But claiming compensation through the airline can be time-consuming, so we are trying to make it an easy, hassle-free process. With AirFair, by the time you board your delayed flight you will have been able to start your claim for compensation on the app.”

Bell also confirmed that the app is the “first of its kind for the UK but we’re already working on version two – due out next month – which will be even easier for consumers to claim what they are owed.”

AirFair is currently free to download on both Android and iOS devices.

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