Singapore On Top at Airport Awards (U.S. Doesn’t Even Place)

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Schiphol. Incheon. Changi. Narita. What’s your favorite international hub? A survey of 12 million passengers from 160 countries questioning service standards at nearly 400 airports has been released.

Skytrax, an aviation market research institute, have announced their annual World Airport Awards. (They report a remarkable 12.1 million responses. Is that possible? There had to be plenty of FT members in those millions.)

Singapore’s Changi (SIN) placed in top spot for the fourth time (2010 was Changi’s last “best airport” award, but it has been in the top three for the last 14 years). Accepting this year’s award, the CEO of Changi acknowledged the efforts of the 32,000 people who put “our passengers at the heart of all that we do.”

Changi also won awards for Best Airport in Asia and Best Airport for Leisure Amenities. More than 50 million passengers passed through Changi in 2012.

Incheon International Airport (ICN), last year’s overall winner, took second place but won awards for Best Airport Staff Service in Asia and Best International Transfer Airport.

“The staff service award for Asia is one of the surveys most competitive categories,” the chairman of Skytrax said in a published statement. “Since this award was introduced in 2010, Incheon has managed to win 3 out of 4 years, indicating a remarkable level of consistency.”

Incheon’s award for best transfer airport is also major, given that so many airport cities are focusing on attracting transit passengers (think Dubai). Incheon won this award for the second time in four years.

Third place went to Amsterdam Schiphol (AMS), bumping out Hong Kong International (HKG), the first time in 6 years the top-three rankings have changed. Schiphol also retained its award for Best Airport in Europe.

Other noteworthy survey results include Frankfurt Airport (FRA) with its “2013 World’s Most Improved Airport Award.” Frankfurt is Germany’s busiest hub and their two-year-old “Great to Have You Here” marketing campaign has delivered the well-deserved award.

Of the 57 million passengers who passed through Frankfurt last year, 55 percent were connecting to other flights, which is Europe’s highest transfer rate.

Lima’s Jorge Chavez International Airport (LIM) won as the “Best Airport in South America” for the fifth consecutive year.

Vancouver (YVR) was the only North American airport to make the top 10 in the overall global rankings.

Here’s the World Airport Awards Top 10:

1. Singapore Changi Airport
2. Incheon International Airport
3. Amsterdam Schiphol Airport
4. Hong Kong International
5. Beijing Capital International Airport
6. Munich Airport
7. Zurich Airport
8. Vancouver International Airport
9. Tokyo International Airport (Haneda, not Narita)
10. Heathrow Airport

Photo credit: Christopher Chan / Foter.com / CC BY-NC-ND

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Comments (Showing 4 of 4)

  • 777 global mile hound at 3:33am April 17, 2013

    You can keep Singapore Changi Airport
    A number of rude indivuduals and no First and business class lines while boarding a
    747 for a Qantas.flight
    Everybody all 300 plus passengers push shove and heave to board
    I can see why Qantas has chosen Dubai
    Every airport around the world in any major city had better lounges ,service and more comfortable facilities
    Even Hong Kong was an absolute pleasure as was a number of others

  • lsed at 9:19am April 17, 2013

    I’m from SIN, but visited Seoul in Jan and was wowed by ICN. LED screens everywhere making the signage dynamic.

    Chanced by a string quartet and was whisked away from the stresses of IRROPs and a lost iPad on board.

    HKG on the other hand was never on my favourites list except for the airport rail link.
    You can even exit the airport once you’ve cleared security (think transit) unless you have a staff escort you out.

    Side note: Absence of J / F boarding lanes should be QF’s choice? There’s two doors for boarding gates in SIN

  • Fredd at 3:25pm April 17, 2013

    LHR holding down tenth-place – really?

  • UncleDude at 9:43pm July 19, 2014

    There are 2 Major weaknesses at SIN Airport, the awful Transit Hotel Room Reservation System and the Gate Security System which leaves Liquids in Large Bottles open to abuse.

    Also Immigration Lanes for Premium Passengers would be nice.

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