Is It Me, or Has British Airways Learned a Dirty New Trick?

27_BA

Many people are surprised to find out I fly as a “real” passenger with some regularity. About three to four times per year I travel for occasions where there’s just no time to play the non-rev game. I’ve never had any real problems. I’m quite understanding of most situations that arise, for obvious reasons. Then came this week’s flight.

My husband and I had been in Spain for “a few days of sun” with family. (Something I finally appreciate after three years in the cloudy UK!) As usual, I’d been in charge of travel decisions, and I’d gone straight to British Airways. I’ll happily pay more for a standard of basic conveniences – a “free” bag (yay, European carriers!), handy airports, no flogging of lottery tickets onboard, no unorthodox practices to watch our for…or so I thought.

When it was time to return home we said our good-byes and arrived to Alicante airport early for our 1:30 flight back to London. Except it wasn’t on the monitor. Nor were there any British Airways reps to be found. When we asked the info desk for BA, the guy said, “Were you on the 1:30 a.m. flight?” I couldn’t believe my ears. “This happens all the time. You just have to talk to Iberia.” Iberia’s support consisted of, “We only know you have to go buy a new ticket.” I’ll skip the hours of hassle that followed, complete with a supervisor who “promised” to call me back. (That ended predictably.)

Now a lot of you are thinking, What kind of flight attendant doesn’t know that 01:30 is the AM?! And you’re right. I do know that! So why’d I mistake it?

Because over 16 years in the industry, I’ve learned that the point of late-night departures is to yield “morning” arrivals – at least 5 a.m. Such flights are long enough or cross enough time zones to make sense. This flight was just two hours long and would arrive at Gatwick at 3 a.m. How does one even get home at that hour? Trains and buses aren’t normally running. If there even were cabs handy, they would cost $150. What about immigration? It’s normally closed until 5-6 o’clock. I’ve certainly had several experiences of circling in the air after early arrivals for this very reason! All of that weighed against the simple digits 01:30 and caused my brain to (subconsciously) decide it must be looking at non-military time.

I admit it. I made a mistake. But I can’t help also feeling like I fell for a trick – one that gleefully gobbles passenger tickets.

Given well-established scheduling norms and the comments of the info desk, BA should know this misunderstanding is common. Yet they refuse to so much as add the arrival time or a note to the flight confirmation drawing attention to the unusual detail. (They definitely weren’t receptive of my suggestion they do so!) On top of it, there’s no one from the company even there to face assist the stranded passengers.

The extra frustrating part is I voluntarily paid more to support “traditional carriers,” to avoid such random surprises. I believe in that service niche. (I should, I work in it!) How awful for me – of all people – to walk away wondering what was the point.

Second opinions: Would this kind of scheduling catch you by surprise?

[Photo: caribb / Foter / CC BY-NC-ND]

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Comments (Showing 50 of 79)

  • mizzou miles at 12:50am August 28, 2013

    Really? I am happy to argue the lows of BA but this is pure stupidity. if you dont want to arrive at LGW at 3 in the morning, dont book the flight. if you have concerns about taxis and the like, there are plenty of other options – BA operates two daily flights at normal hours plus this flight three days per week.

    Take some control of your life – this isnt a scam by BA to try and generate extra revenue by actually flying an Airbus in the middle of the night so that people will show up 12 hours off. Really? That is about the craziest thing I have heard in a long time. Basic math will help in figuring out that the costs of flying an aircraft to a destination with the hopes of “tricking” them to show up 12 hours off will not pay.

    As for customs, we all know that isnt required when arriving from Spain. And clearly BA operates the flight three times per week without incident or angst.

    Airlines schedule flights at all hours of the day and night – look at arrivals/departures into BOM or DEL!! Buyer beware, mayhaps, but this is really beyond the pail to complain when your brain to decide it was in non-military time. This isnt a scam to “gobble” ticket revenues – it is a scam to schedule aircraft – if you dont like the times, dont book the flight.

  • raisininthesun at 1:38am August 28, 2013

    hi sarah,
    thanks for your post. i’m sorry that this happened to you and your family. i definitely get the rationale for your planning. we all make mistakes and i hope your honest error didn’t cost you too much.
    given that the info desk agent told you that “this happens all the time”, i think that BA would show good faith if it were to remind passengers somehow (maybe an asterisk or bold typeface on the confirmation and/or reservation page?) that the departure time is unusual and illogical.

  • Indelaware at 2:14am August 28, 2013

    You are mistaken “that the point of late-night departures is to yield “morning” arrivals – at least 5 a.m.” That is a reason why some travelers find them convenient. But the reason for the flight has always been to maximize aircraft usage. Birds do not make profit when they are on the ground. The second reason for late night departures is to re-position aircraft and crews for the next day’s business. Airline companies, sadly even BA, are firstly businesses and secondarily airlines.

    Did BA give you any value for your unused ticket or did you have to purchase a whole new ticket?

  • mizzou miles at 2:20am August 28, 2013

    “unusual and illogical”? Now we cant expect people to tell basic time? If people fail at this most basic life skill, I find it hard to believe that an “asterisk or bold typeface” will make the difference.

  • cestmoi123 at 2:42am August 28, 2013

    “Is It Me, or Has British Airways Learned a Dirty New Trick?”

    It’s you.

  • mizzou miles at 3:15am August 28, 2013

    How this is the top story on FT homepage is beyond me. wow. this has become just another hotbed of sensationalism. aptly stated: “it’s you”

  • uthornsgo at 3:34am August 28, 2013

    This is a silly article. Sad that BA gets a negative wrap with a headline like this. I clicked on the article thinking “What has BA cooked up now?” only to find a customer couldn’t tell time. Sorry I wasted time reading it and am now wasting time posting a response. Yes, it’s just you. Sorry it happened, but it wasn’t BA’s fault and certainly didn’t justify a headline on the main website for the world to see.

  • astroflyer at 4:33am August 28, 2013

    Sorry, totally not impressed. Don’t blame BA. We all make mistakes…accept it and move on. I’m sure BA (and most other carriers) do lots of bad stuff. Don’t impugn them for your error.

  • ant_west at 4:41am August 28, 2013

    Definitely you, not BA – you post a number of things that are complete tosh…

    – Gatwick is well known in the UK as a 24 hour airport – they don’t have the strict curfew of Heathrow – so flights arrive at every hour of the day
    – As it is open 24 hours, immigration and customs are open 24 hours (in fact, they are at Heathrow as well in case of emergency arrivals in the middle of the night)
    – trains and buses run to Gatwick 24 hours a day
    – in particular flights from Spanish holiday resorts are frequently scheduled for early morning or late night arrival/departures
    – Iberia is part of the same group as BA – IAG – the whole point of having such alliances/mergers is to rationalise resources so it seems perfectly reasonable to me to have ground staff from Iberia locally in Spain (most airlines sub-contract to a local agent in smaller destinations, leaving only the largest hubs with true employees)

  • pedropescador at 6:10am August 28, 2013

    If it is of any consolation to you, I’ve made the same mistake. My wife was smart enough to catch it though and we were at the airport on the evening before our 1:30 AM departure. I have flown millions of miles in the last 20 years and still made the mistake. It happens, but it’s not BA’s fault.

  • passy777 at 6:58am August 28, 2013

    Having ’16 years in the industry’, I find it hard to comprehend that you have never seen flight schedules using a 24 hour system.

    Rather that accuse BA of ‘dirty trick, personally, I would be embarrassed to post such a load of rubbish where you have basically messed up and made a fool of yourself!

    Get over it!

  • gum at 7:51am August 28, 2013

    Dear Sarah,

    I am very upset about this article and your sensational headline. You catch the attention of the audience by a dirty new trick: You blame a company and their dedicated staff for a fault you make your own.

    Everyone knows that ba.com displays the times in the format hh:mm. I have just checked the English and not the German version – format of the date is o k. So your booking and confirmation clearly states: 01:30 OR 13:30 (for tthe early afternoon).

    The only one to blame is yourself. Never have seen such a silly article on FT.

    Rant over. Period.

  • G-BPED at 8:33am August 28, 2013

    The dirty trick is from you by trying to blame BA for you not reading your booking details properly. Quite simple really, you messed up and try to blame the airline.

  • k_getchell at 8:38am August 28, 2013

    Dirty trick on BA’s part. Nope.
    Dirty trick on your part for using a sensationalist title to draw me in. Yep.

    Buyer beware. You should know what you’re purchasing.

    BA aren’t faultless, but in this case they’ve done nothing wrong at all.

  • irishguy28 at 10:28am August 28, 2013

    You apparently live in the UK and are unaware that that flights to/from leisure destinations often occur in the wee small hours? And you also somehow seemingly missed the scorching summer that the UK experienced in July??

  • jasensteve at 10:42am August 28, 2013

    What an absolutely total non story . Why is this even trending ?

  • EDIflyer at 11:11am August 28, 2013

    Sorry to hear what happened, but I’m afraid it’s clearly not BA’s fault!! I saw you mention ‘military time’ – are you perhaps originally from the US? The 24h clock is well known and used across Europe and isn’t viewed as some weird ‘military’ thing! The times will all have been listed in order along with arrival times, so I’m afraid it’s just a mistake on your part. I can’t see BA going to the extent of specially running these flights to catch people out, they’re just wanting to get good aircraft utilisation!

  • whlinder at 11:27am August 28, 2013

    We’ve all been trolled just so FT can get some page views. How sad.

  • diburning at 12:01pm August 28, 2013

    As a flight attendant, you of all people should have known to look closely at paperwork such as, gee, I don’t know…. your RESERVATION? I hope I never get to meet you, because I would not feel safe with such a careless person as a flight attendant on an aircraft.

  • Churnman at 12:42pm August 28, 2013

    A friendly suggestion to FT: please remove this story from your headlines. It may cause others to pay less attention to the featured area in the future.

  • Artpen100 at 12:49pm August 28, 2013

    It is not the airline’s fault. Sometimes we just don’t pay enough attention and make mistakes. I did a similar thing (am/pm mixup) a number of years ago. At least it is not the kind of mistake you make twice.

  • MileageAddict at 12:52pm August 28, 2013

    Completely useless, sensationalist article and rant. BA did nothing wrong.

  • simz at 1:47pm August 28, 2013

    I can’t believe you made your mistake look like a fault on BA’s part.. the headline is just for grabbing eye balls and more clicks.. i think this is shameful..

  • BigRedBears at 1:52pm August 28, 2013

    It’s definitely you. Can’t believe you even posted this.

  • AlphaTango at 2:59pm August 28, 2013

    It’s you. I usually enjoy your articles and your perspective as air crew, but this is just ridiculous. For a start, didn’t you wonder why the flight you chose was BY FAR the cheapest for the day? And, when you looked at the other options, didn’t you think: “I wonder what time might be best, hmmm … 1 o’clock, 10 o’clock, 15 o’clock or 22 o’clock … hey, wait a minute …”. And when you fly as a “real” passenger, don’t you check the flight is on-time (or at least, not cancelled) before you leave for the airport?

  • Ldnn1 at 3:02pm August 28, 2013

    I agree with the comments above – a completely worthless and embarrassing article. I’d also add a further point of ‘tosh’ to ant_west’s handy list above, namely that you do in fact pay more for a checked bag on BA’s LGW-ALC flights these days. Clearly you wrote this article without a moment’s thought as to factual accuracy or indeed the (lack of) merit in your argument, and FT should remove it from the features.
     
    As it happens, I think early a.m. departures more commonly cause problems not because people think they are p.m., but because people book for the wrong date. E.g. searching for a Monday flight HKG-LHR, you’ll see a 00.20 dep on Sunday night (i.e. Monday morning) next to a 23.55 dep on Monday night. This is probably a pitfall that the airlines/search engines could help point out during booking, but ultimately it’s your own fault if you don’t check before you buy!

  • jib71 at 6:17pm August 28, 2013

    It’s your own silly mistake. There’s nothing nefarious about a BA flight departing at the advertised time.

  • shogan1977 at 7:22pm August 28, 2013

    Ridiculous that you would blame BA,

  • LondonAndy at 7:24pm August 28, 2013

    Simple – it is you.

    Take some responsibility for your life and the mistakes you make.

  • GLA at 7:26pm August 28, 2013

    It’s totally you.

  • chongcao at 7:35pm August 28, 2013

    I am speechless after reading this piece of junk. I am sorry but I need to buy an airline ticket now to reduce my shock of seeing this sort of unreasonable bashing. Flyertalk please do better than this next time.

  • danpwc at 7:38pm August 28, 2013

    It’s you

  • lorcancoyle at 7:48pm August 28, 2013

    It’s you – posted at 05.48 (5.48 am) Victoria time…

  • Malaysian16 at 8:01pm August 28, 2013

    I wish i could get the time it took to read this, back!!

  • G-AVFC at 8:09pm August 28, 2013

    Scheduling changes happen all the time. Not being given any notice would be a serious offence. Being given notice in the standard 24-hour clock method is the correct way. Maybe everyone should be using Zulu Time instead ?

  • Great White North at 8:23pm August 28, 2013

    It’s you. This article is completely unfair to BA. You making a mistake reading a schedule is not a dirty trick on the part of the carrier. I’ve done this before, not with an air carrier, but with theater tickets (booked them for the wrong week). You have to own up to your own mistakes and accept the consequences.

    Having said that, how on earth did this article make it on to the front page of Flyertalk? At best, it should be a post on the BA forum.

  • Genius1 at 8:28pm August 28, 2013

    You mis-read the time of the flight. BA are completely not at fault, and clearly are not playing ‘dirty’ tricks. 01:30 is 01:30, not 13:30. All airlines use the 24 hour clock.

    I am quite frankly astonished that this article even made it to publication. Utter drivel.

  • oscietra at 8:34pm August 28, 2013

    Is the author even aware of the history of using the loaded phrase “dirty tricks” in the context of BA?

    Total purgamentum, and not going down well on the BA forum, either:

    http://www.flyertalk.com/forum/british-airways-executive-club/1498242-dirty-trick-against-british-airways-fts-sarah-steeger.html

  • colm at 8:36pm August 28, 2013

    Yep. Definitely you.

  • johnny5a at 8:40pm August 28, 2013

    Not defending Sarah but the Americans only seem to know 12hr clock not 24hr.

    I once (Louisiana) had to write down the time of exit on a parking ticket and out of habit I always write in 24hr times to remove reasons of doubt. The parking attendant didn’t know the 24hr clock!

    I’m afraid to say it’s entirely your own fault. Pretty much 95% of the world uses 24hr clock.

  • Doc Savage at 9:00pm August 28, 2013

    Only 12 hours late for your flight?

    Oops…

  • evanderm at 9:11pm August 28, 2013

    I’m sorry, I have to weigh in on this one.

    Nobody is to blame but you. Many reputable airlines have flights at all hours of the night. Trying to pin your own stupid mistake on BA as a “dirty trick” is just low. There were many angles this story could have gone yet you took the populist approach which is deplorable.

    You should have done your homework and shown up on time.

  • MGW2000 at 9:11pm August 28, 2013

    The sensationalism in this article is disappointed. Didn’t Flyertalk used to be above this?

  • noniron at 9:12pm August 28, 2013

    As with all silly rants like this I wish the author would re-post and reply in order debate their original statement, if Sarah would like clarification on how to read the clock she is more than welcome to PM me.

    Starter for one……..the big hand is at the top of the clock and the little hand is at the……..

  • UKtravelbear at 9:22pm August 28, 2013

    “Second opinions: Would this kind of scheduling catch you by surprise? ”

    NO

    because

    1. I check the times of my tickets – both departure and arrival times and if in doubt double check. I do this when looking for flights, when actually booking and then when printing documents out and making arrangements to get to the airport etc

    2. I know the difference between 1.30 AM and 1.30 PM

    Also, when I make a mistake I take responsibility and don’t try to blame others for it and don’t accuse others of perpetuating some sort of scam or trick.

    i.e. I try and behave like a normal, intelligent human being.

  • PJSMITH0 at 9:40pm August 28, 2013

    Sorry, but you really have some nerve blaming and naming BA when it’s your own inability to read your ticket. And as for there being no staff available to assist, which airline is going to go the expense of having staff on duty when their aircaft departed 12 hours earlier.

  • Barnaby100 at 9:57pm August 28, 2013

    It is inconceivable that an adult does not have the basic skills of a 7 year old child and is unable to use a 24 hour clock (it is taught age 6/7 in schools) Surely this must be a delayed April fool or some other hoax?

  • SSteegar at 10:10pm August 28, 2013

    Well, I asked and you answered! Fair enough.

    For the record, I asked a number of flight attendants, travelers and even an airline management contact what they thought of the flight timing and most also found it very bizarre and felt that a note added to the flight time would be in order to avoid passengers making the mistake.

    So – I hear you! – maybe I’m crazy. But I’m not the only one. Thanks for your comments.

  • MNManInKen at 10:10pm August 28, 2013

    I have to say I’m quite baffled by this article. It’s one thing to make a mistake, we all do. But to blame someone else, or BA in this case, for it must be the most arrogant stance I have come across for a long time. It seems also indicative of a rather inflated sense of self-importance. Unfortunately, people no longer seem to be willing to take responsibility for their own lives, instead the blame always goes elsewhere.
    Ironically, with this post this person seems to be content, in their desire to blame others for their own failing, to display their utter incompetence for everyone else to see. Amazing.

  • markzz2 at 10:16pm August 28, 2013

    Oh Dear, I cannot believe that someone who claims to have been in the business for so long cannot tell the time. It is clearly your fault and not the airlines. Airlines have used the 24 hour clocks for decades. That is two anti BA articles in a week. First Tyler Brule and now this one, both totally unwarranted and over hyped. FT is lowering itself to the level of OK and encouraging the DYKWIA culture. Sad sad sad.

  • SSteegar at 10:33pm August 28, 2013

    Oscietra – I am not aware that phrase is particularly loaded with regards to BA.

    The title was actually not meant to be particularly sensationalist (though clearly it came off that way). The question was literally what I was asking myself when I wrote the column (including “is it me?” Now I know!) I think what’s gotten lost is not that I don’t own that I made a very simple mistake due to the odd timing (say what you will, it’s very unusual) but that I hear this happens regularly and they have no interest in a simple note to address that. It’s something I’d want to do for clients if I noticed an issue with a repeated misunderstanding that was costing them lots.

    On the upside, it’s nice to see passengers defending an airline! I’m all for it!

  • MNManInKen at 10:42pm August 28, 2013

    So, what exactly did you consider the words “dirty trick” in your title to be, when posting this utter drivel about your own mistake? And to suggest that people here are just defending an airline (making it sounds like we’re all a bunch of apologists) suggests to me the level of self delusion is even higher than I could have imagined.
    I cannot understand for the live of me why this article even got published, it’s the worst kind of twaddle. I presume whoever agreed to it being posted must have been sloshed.

  • mountainpost at 10:53pm August 28, 2013

    Sarah, that was a first-class response you made to a lot of mean people. And I’ll bet it was hard to do. Real hard. You’re a good and sweet person. Empathy is not in the vocabulary at FT. The very worst thing that happened here is a writer made a mistake. The very worst thing that happened! No plane crashed. No one died. No one got hurt. Yet nameless people with screen names are all over you. They got on the band wagon of negativity like sheep following losers. 99 out of 100 comments will be negative on FT. Folks, you got to contribute! Encouraging DKYWIA culture, oh please! If you folks feel so strongly about it, put your name on it and write a story. Screen names should not be allowed. Or put moderators on the blogs. No one should be able to attack a writer without someone moderating the stupidity. I’ve lost all respect for FlyerTalk. Someone errs and you jump all over them like low-class barbarians. I’m done. I’ll never, ever visit this site again. Corporate FT, you’ve let the inmates run the place and that’s not a model for success in business, not even on the Internet.

  • smit0847 at 11:27pm August 28, 2013

    It’s you.

    If you can’t tell 24 hour time you’re not ready for international air travel.

  • Asiaflyguy at 11:45pm August 28, 2013

    Sarha, stop writing useless articles that have no releveance whatsoever, make no points and highlight your personal whoas…

    Mountainpost – have you read any of her past posts? If you had and you still feel she is being “attacked” without reason, then I would understand why you are coing to her defense

  • brightstar100 at 11:49pm August 28, 2013

    This is simply a RIDICULOUS story. It is you and only you, no-one else. Please take responsibility, instead of blaming an innocent airline. Learning how to tell the time properly typically happens below the age of 8…there is only one person to blame here,

  • kettle1 at 1:00am August 29, 2013

    Its you!

  • payam81 at 2:23am August 29, 2013

    LOL This was hilarious to read! The author is the pure example of why a company put this label on their fireplace LIGHTER:

    “Do not use near fire, flame, or sparks.”

  • midlevels at 2:27am August 29, 2013

    What airline do you work for? I need to make a mental note to avoid flying with you. If you can’t tell the time, I’d hate to see how you perform in an emergency situation.

  • dannyrado at 6:24am August 29, 2013

    Idiot

  • rcspeirs at 7:30am August 29, 2013

    Sorry to be blunt. But if you can’t tell the difference between 0130 and 1330 you’ve no business writing about the travel industry.

  • PeterT1953 at 7:33am August 29, 2013

    “But I can’t help also feeling like I fell for a trick – one that gleefully gobbles passenger tickets”

    Answer: No tricks – learn to tell the time using the 24 hour clock – it would be really useful if you are thinking of a career in the aviation industry. .

    Second opinions: Would this kind of scheduling catch you by surprise?

    Answer: No – because the flight times are:

    01:30 arriving at 03:00

    then

    10:55 arriving at 12:25

    then

    15:55 arriving at 17:25

    and so on.

    as most timetables use a logical sequence, this suggests that the 01:30 flight leaves before the 10:55 flight. And is therefore in the early hours. A further clue is the 03:00 arrival time.

  • T8191 at 8:23am August 29, 2013

    Simply bizarre.

    Time wasted reading the initial ‘article’ and the subsequent comments will never be recovered.

  • CarolynUK at 9:52am August 29, 2013

    Definitely just you!

    Anyone who has been “in the industry for 16 years” as you state in your article should be well aware that airline departures are always shown on the 24 hour clock…….

    Any departure showing 01:30 leaves at 01:30 – not 13:30 as you mistakenly assumed – the error and resulting expense and inconvenience to you was due to your own stupidity, and nothing to to do with BA. They advertised and sold you a flight which departed at 1:30am, the simple fact is that you (who by your own admission should have known better!) decided that for some strange reason your flight was at 1:30pm and the mistake is all yours.

    Your stupidity – not BAs fault in any way shape or form, and what makes it even funnier to most travellers is that you chose to publish this drivel on a frequent flyers forum

  • James1715 at 10:33am August 29, 2013

    Do these articles go through a peer review process before publishing? This is a load of rubbish. One other “dirty trick” to be aware of – after checking in I’m pretty sure your boarding pass doesn’t have 2013 printed next to the day and month, so make sure you don’t turn up next year …

  • mizzou miles at 10:38am August 29, 2013

    Does FT have no shame? Take this stupid article down.

  • riku2 at 2:52pm August 29, 2013

    A typical american way to understand the time. What did the author expect? times printed in bold to show they are in the afternoon? Should have her passport taken away and stick to travelling in the USA only.

  • wrp96 at 3:01pm August 29, 2013

    Even in the US (note to those above that say everyone uses the 24 hour clock, the US doesn’t and when I book a flight in the US it uses am/pm and not the 24 hour clock) most of us would know to question whether it was am or pm if it wasn’t listed, instead of just assuming. Especially since many locations have middle of the night flights (you’ve never heard of a redeye and you’re a flight attendant?). It’s not some “trick” cooked up by an airline to cause people to miss their flights as you seem to think.

  • Cannonball Run at 3:17pm August 29, 2013

    I’ve only heard this happen one other time with a novice traveler going from Fiji to Los Angeles with an after midnight departure. They missed their flight – and turning lemons into lemon aid they went surfing until they could get on a flight out.

    The head line for this article is misleading. The Editor who decided this was worthy of a splash on the opening page of FT made as big an error as you. You simply should have known better as an experienced traveler. BA did nothing wrong. The editor who chose to run this has taken the reputation of FT another notch down in search of ink, imo.

  • Cap'n Benj at 3:21pm August 29, 2013

    Ouch. How embarrassing,

    I’d be keeping quiet about rather than trying to blame the airline!

  • FabrizioB at 4:18pm August 29, 2013

    Hi !
    I really I’m sorry for you and your family. What a bad experience.

    I travel a lot. I buy tickets a lot. I’m french and living in 24h-clock 100% of my everyday life.

    But I think I would have been tricked too.

    No way would I have wonder on a BA (regular airline) flight within Europe to check if 1:30 could be in the middle of the night. As 12h-clock is very commun in english speaking countries, I would have never wonder .
    On US airlines web site, there are always big yellow or red thick lines or warnings about red eye flights.

    Plus, I beleived up to now that in Europe, “red eye” flights just do not exist ! Most countries prohibit scheduled arrivals and departures in the night to avoid noise.

    This is definitly tricky.

  • preiffer at 4:20pm August 29, 2013

    You’re funny.
    You’re a libellous, sensationalist writer wants to blame others for your own inability to tell the time…

    …but you’re funny.

    (PS – it’s Libellous with two L’s here in the UK. Spelling may be different over here, but telling the time for aviation is the same worldwide.)

  • DaxOmni at 4:39pm August 29, 2013

    It was a non-story when you made your own mistake.

    It was a non-story when you failed to catch your own mistake.

    It was a non-story when you failed to show up because your own mistake.

    It’s still a non-story now that you’re blaming anyone but yourself for your own mistake.

    It takes a lot of effort to make British Airways look like a victim, but somehow you managed it.

    Congratulations on your worthless trolling.

  • stifle at 4:52pm August 29, 2013

    What an idiotic article. Just because flight times are (sometimes) quoted with AM or PM in the US does not mean the rest of the world is the same. You missed your flight due to your fault, and nobody else’s.

    Response to the title: It’s you, and you’re the only person engaging in dirty tricks here for using your own stupidity to try to make a sensational article.

  • GRALISTAIR at 5:13pm August 29, 2013

    boo hoo I am all broken up

  • fbnewyork at 5:32pm August 29, 2013

    How about a screenshot of the ticket or confirmation showing AM.

    Hours of Hassle – Why? You missed your flight and had to rebook. It can’t be that hard, unless you wanted BA to just accommodate you on their or Iberias flight. I’m sure BA would be there on the other end of a phone. What was your ultimate decision? IB or BA? andwhat were the cost consideration. That MIGHT have made an interesting thread.

  • cestmoi123 at 5:52pm August 29, 2013

    SSteegar at 10:33pm August 28, 2013
    ” they have no interest in a simple note to address that. It’s something I’d want to do for clients if I noticed an issue with a repeated misunderstanding that was costing them lots.”

    A “simple note”? Yes, because adding a comment field to the reservations system is that easy.

  • Trevski220 at 11:26pm August 29, 2013

    I’m sure the Phrase “this happens all the time” was used in jest and in an attempt to spare your blushes and stop you feeling so stupid!! Not because it actually happens all the time.

    No “Simple note” is required, just a little common sense from you.

  • mrtibbs1999 at 7:36pm September 04, 2013

    You read the time wrong. I feel bad for you. I’ve booked things on the wrong date, let alone the wrong time. At the end of the day though, when I do that I only ever blame me. 01:30 is 1:30 AM unless it says PM afterwards.

    P.S as someone with a dad who loved a “bargain” all my holidays started at 02:00 and finished around the same. It’s common and is when the cheap seats are available.

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