Kimpton Karma Rewards Replaces InTouch Frequent Guest Loyalty Program

“There’s no need to do anything differently in order to achieve or retain Inner Circle status”, responded FlyerTalk member and official company representative KimptonInTouch — also known as Susan McDowell, who is the Member Communications Manager, Loyalty Marketing for Kimpton Hotels & Restaurants — to the concern of FlyerTalk member RogerMurdock, who is one stay away from renewing Inner Circle elite tier status. “It’s business as usual for our awesome members as we get ready to introduce new perks and surprises and a refreshed program. We can’t wait to show you what we’ve been working on. Luckily, we don’t have to wait very long…” The wait is over — and it is not just frequent guest loyalty program points for room nights anymore. As of today, Kimpton Hotels and Restaurants Group has introduced…

2014: How Brands of Airlines in the United States Measure Up

An article was posted by me on August 20, 2013 here at The Gate with a link to a discussion on FlyerTalk suggesting that Delta Air Lines is the “least respected brand” in the United States; and although Delta Air Lines may be far from perfect as a company, I refuted that claim by imparting my own personal experiences. CoreBrand — the company responsible for the data which suggested to some FlyerTalk members that Delta Air Lines is the “least respected brand” in the United States — just released new data for the companies which they track. Solely for fun, I decided to post the results for airlines, which are shown below…

Frequent Flier Loyalty Programs: Which Were Best and Worst in Terms of Satisfaction in 2014?

In terms of satisfaction amongst their members, which frequent flier loyalty programs earned the highest praise — and which ones received the most scorn? Before we reveal the link to the answers, let us first…

Bicycle Seats…For Airplanes?

On December 9, 2013, Airbus Operations (SAS) had filed for a patent for seats — with a publication date of June 12, 2014 — which would be similar to those found on a bicycle. The seat would…

Have Safety Videos Gone Too Far With Entertainment Value?

With the increasing trend towards providing more entertainment value, have safety videos lost their focus even though they technically still contain the required information as mandated by government regulatory agencies? The latest safety video offered by Air New Zealand could be an example of entertainment gone too far: while I have no objection whatsoever to the video, it has caused enough controversy to warrant the airline to remove it from its fleet of aircraft…

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