John D. Rainey, the executive vice president and chief financial officer of United Airlines, reportedly said during his presentation at the Bank of America Transportation Conference on May 17, 2012 that: “(W)e also changed our Mileage Plus program, some of the benefits that, uh, accrued to the members. Uh, we, uh, we had certain groups in this group were over entitled if you will. Uh, and now, uh, we have realigned the benefits of that program with what the, the, the customers and, and, program, um, um, the participants are actually providing to the airline, and, and this is a good change going forward…”…and FlyerTalk members are furious. FlyerTalk member chinatraderjmr — whose company had already refunded approximately $132,000.00 in airfare due to allegedly poor customer service by United Airlines a week before the conference — had this response…