I have a new least favorite airline.
Not because they have a worse on-time record, and not because they offer higher fares. I’m still OK with SkyMiles, their frequent flyer program, and I like their ATL-TLV product. So, what makes Delta Airlines my least favorite airline? Their ridiculous gouging charges for extra bags! For travel between the United States or Canada and Europe; travel to/from/between the Middle East, Africa, Australia; and travel between Latin America, Middle East, Africa, Asia, Australia and Europe, bags 3 to 10 are charged at 200 USD/CAD/EUR. Per bag. Sure, Delta reservations will still call me so I don’t have to wait on hold, but at 200 USD/CAD/EUR per extra suitcase, I’m looking for another carrier–even if I have to listen to loops of Muzak.