Contact Lost With Malaysia Airlines Aircraft During Flight; Search and Rescue Effort Under Way

An aircraft similar to this Boeing 777-200ER operated by Malaysia Airlines lost contact with air traffic control two hours into its flight from Kuala Lumpur to Beijing. Photograph courtesy of Darren Koch via Wikimedia Commons. Click on the image above to access the original source of the photograph.

A Boeing 777-200 aircraft which operated as Malaysia Airlines flight 370 — carrying 227 passengers and 12 members of the flight crew from Kuala Lumpur to Beijing — disappeared early in the morning on Saturday, March 8, 2014 somewhere over the Gulf of Thailand en route, according to a statement released from the airline.

Reports originally stated that the aircraft reportedly lost contact with Subang Air Traffic Control at 2:40 in the morning — two hours after the flight departed from Kuala Lumpur International Airport at 12:41 in the morning; but now the timeline has been adjusted where the aircraft supposedly lost contact 41 minutes into the flight at 1:22 in the morning but was not reported until 2:40 in the morning.

A search and rescue effort is currently under way to find the aircraft, which was scheduled to land in Beijing at 6:30 in the morning local time — but it did not arrive. No “mayday” was reported by the flight crew; and the aircraft never entered Chinese air space.

Here is the official media statement released in its entirety from Malaysia Airlines, in reverse chronological order:

Wednesday, March 19, 04:10 PM MYT +0800 MH370 Incident – 21st Media Statement

The passengers and crew on-board flight MH370, their families and loved ones, have been at the centre of every action Malaysia Airlines has taken as a Company since we first learned the flight disappeared.

The Malaysian Government is coordinating an unprecedented international search effort covering 2.24 million square nautical miles. With this simply enormous area we cannot determine how long it will take to locate the aircraft.

Considering these challenges, our caregivers have informed the family members of the missing passengers and crew that we have taken the decision to continue to provide information and assistance through the further enhanced Family Support Centre (FSC) based in Kuala Lumpur which has been operational since 8 March 2014 rather than the various Family Assistance Centers (FACs).

The Family Support Centre will continue to proactively provide relatives waiting for news at home with daily updates. In addition to personal phone calls, Malaysia Airlines will now send out SMS blasts with brief updates to the families. We have also set up an email address for family members as a channel for them to communicate with us. Updates via the Malaysia Airlines website are also available.

This Family Support Centre will be open round-the-clock and will house family support representatives trained to assist those who are seeking answers and further information. The representatives will be divided into four shifts with ten staff handling each shift. This will ensure that someone is available to attend to the families at all times. The centre will also have Mandarin speaking personnel.

Below are the toll-free numbers that has been set-up for eight different countries. A back-up number is also given to the families in the event they are not able to reach the toll-free number. The number to call to get in touch with this centre is +603 8777 5770.

Countries Toll-free number

China                    10-800-130-1364 (South China) / 10-800-713-1404 (North China)
Malaysia                 1800-81-4819
Indonesia               001-803-015-203-7708
Australia                1800-198-163
US/Canada             877-504-4210
New Zealand          080-045-4029
India                     000-800-100-3449
France                   080-091-2622

All this while, the families have always been briefed first, followed by the media and then the public whenever new information surfaces. However, the often conflicting information and wild speculation have caused a major distress to the families.

The Airline continues to work closely with the authorities and we appreciate the help we are receiving from all local and international agencies during this critical and traumatic period.

Our top priority remains to provide any and all assistance to the families of the passengers and crew.

Sunday, March 16, 05:15 PM MYT +0800 Malaysia Airlines MH370 Flight Incident – 20th Media Statement

The current general enquiry number +603 7884 1234 for the MH370 incident will change effective Monday, 17 March 2014 at 12.00 noon.

Moving forward, families of passengers and crew of MH370 may call +603 8777 5770. This is a dedicated number for families only.

For media queries, kindly contact +603 8777 5698/ +603 8787 1276.

Our thoughts and prayers are with the passengers and our colleagues on board MH370 as well as their families and loved ones.

Saturday, March 15, 05:45 PM MYT +0800 Malaysia Airlines MH370 Flight Incident – 19th Media Statement

Further to the statement by the Malaysian Prime Minister Datuk Seri Najib Tun Razak earlier today into the ongoing search for Flight MH370, Malaysia Airlines has shared all available information with the relevant authorities since the moment we learned that the aircraft had disappeared, in the early hours of Saturday 8th March. This includes the very first indications that MH370 may have remained airborne for several hours after contact was lost, which the Prime Minister referred to today.

This is truly an unprecedented situation, for Malaysia Airlines and for the entire aviation industry. There has never been a case in which information gleaned from satellite signals alone could potentially be used to identify the location of a missing commercial airliner. Given the nature of the situation and its extreme sensitivity, it was critical that the raw satellite signals were verified and analysed by the relevant authorities so that their significance could be properly understood. This naturally took some time, during which we were unable to publicly confirm their existence.

We were well aware of the ongoing media speculation during this period, and its effect on the families of those on board. Their anguish and distress increases with each passing day, with each fresh rumour, and with each false or misleading media report. Our absolute priority at all times has been to support the authorities leading the multinational search for MH370, so that we can finally provide the answers which the families and the wider community are waiting for.

We remain absolutely committed to sharing confirmed information with family members and the wider public in a fully open and transparent manner. However given the nature of the situation, the importance of validating new information before it is released into the public domain is paramount.

Our thoughts and prayers remain with the families of the 227 passengers and our 12 Malaysia Airlines colleagues and friends on board flight MH370. They will remain at the centre of every action we take as a company, as they have been since MH370 first disappeared.

Friday, March 14, 12:00 AM MYT +0800 Malaysia Airlines MH370 Flight Incident – 18th Media Statement

Malaysia Airlines reiterates that we will continue to give our full support in cooperating with the search and rescue mission which is coordinated by the Department of Civil Aviation Malaysia (DCA) under the purview of the Ministry of Transport, Malaysia.

Malaysia Airlines is fully aware of the on-going media speculations and we have nothing further to add to the information we have already provided.

Our primary focus at this point in time is to care for the families of the passengers and crew of MH370. This means providing them with timely information, travel facilities, accommodation, meals, medical and emotional support.

Malaysia Airlines will continue to provide regular updates to the general public via the media and our website on all matters affecting MH370.

Thursday, March 13, 11:10 AM MYT +0800 Malaysia Airlines MH370 Flight Incident – 17th Media Statement

As a mark of respect to the passengers and crew of MH370 on 8 March 2014, the MH370 and MH371 flight codes will be retired from the Malaysia Airlines’ Kuala Lumpur- Beijing-Kuala Lumpur route.

With effect from 14 March 2014, the new flight number to replace MH370 and MH371 will be:-

MH 318 – Kuala Lumpur – Beijing

MH 319 – Beijing – Kuala Lumpur

There are no changes to the frequency of our services and we will continue to operate double daily services to Beijing.

Our thoughts and prayers remain with the families of our colleagues and passengers of MH 370.

Thursday, March 13, 12:45 AM MYT +0800 Malaysia Airlines MH370 Flight Incident – 16th Media Statement

Malaysia Airlines wishes to clarify the claims that some families of the passengers were flown to India instead of Malaysia. This is not true.

Malaysia Airlines flies directly from Beijing to Kuala Lumpur without a transit. There is also no Malaysia Airlines direct flights from Hong Kong to Mumbai or any part of India.

The welfare of both the crew and passenger’s families remain our focus. At the same time, the security and safety of our passengers is of the utmost importance to us.

Wednesday, March 12, 11:30 PM MYT +0800 Malaysia Airlines MH370 Flight Incident – 15th Media Statement

Similar to the situation in Kuala Lumpur, the focus of Malaysia Airlines team in Beijing is to provide care for the families of passengers.

Malaysia Airlines has to-date deployed a team of 112 caregivers to provide assistance to the family members during this trying time.

Once the news of the incident became known, a total of 94 caregivers including the Senior Management members of Malaysia Airlines were deployed to Beijing immediately. In the days that followed, an additional 18 caregivers were deployed.

The caregiver’s primary role is to provide family members with emotional support and ensure their basic needs are met to try and make this difficult time relatively bearable.

Malaysia Airlines also provided equal amount of initial financial assistance to all families of passengers, over and above meeting their basic needs. All travel arrangements, accommodation, meals, and medical support are also absorbed by the Airline.

Regular briefings are conducted to update the families on current progress. During these briefings, the team also takes questions from the families to clear any doubt that they may have. We have arranged a team of translators to convey our messages in Mandarin. We also continue to keep the Chinese media informed and updated via regular press conferences.

Malaysia Airlines also received support from the Department of Civil Aviation Malaysia (DCAM), who deployed two of their officers to join the team in Beijing. This was to facilitate questions and provide information on the search and rescue mission which is coordinated by the DCAM.

The Airline continues to work closely with the authorities and we appreciate the help we are receiving from all local and international agencies during this critical period.

Our top priority remains to provide any and all assistance to the families of the passengers and crew.

Malaysia Airlines reiterates that it continues to be transparent in communicating with the general public via the media on all matters affecting MH370.

Wednesday, March 12, 01:00 PM MYT +0800 Malaysia Airlines MH370 Flight Incident – 14th Media Statement

Malaysia Airlines’ primary focus at this point in time is to care for the families of the passengers and crew of MH370. This means providing them with timely information, travel facilities, accommodation, meals, medical and emotional support. All these costs are borne by Malaysia Airlines.

We have deployed teams of caregivers consisting of trained MAS staff and volunteers from Mercy Malaysia and Tzu Chi Foundation. These caregivers are stationed at five different locations at Beijing and four different locations in Kuala Lumpur.

As of now, we have 115 family members in Kuala Lumpur and they are taken care of by 72 different caregivers. At least one caregiver is assigned to each family together with a Mandarin translator for the families from China.

The caregivers have been keeping the families updated on the search and rescue efforts as well as provide emotional support.

Equal amount of initial financial assistance are being given out to all families of passengers and crew over and above their basic needs. This amount is extended to families of all crew and passengers in Malaysia as well those from other nations.

We regret and empathise with the families and we will do whatever we can to ease their burden. We are as anxious as the families to know the status of their loved ones.

Tuesday, March 11, 11:30 PM MYT +0800 Malaysia Airlines MH370 Flight Incident – 13th Media Statement

Malaysia Airlines has become aware of the allegations being made against First Officer, Fariq Ab Hamid which we take very seriously. We are shocked by these allegations.

We have not been able to confirm the validity of the pictures and videos of the alleged incident. As you are aware, we are in the midst of a crisis, and we do not want our attention to be diverted.

We also urge the media and general public to respect the privacy of the families of our colleagues and passengers. It has been a difficult time for them.

The welfare of both the crew and passenger’s families remain our focus. At the same time, the security and safety of our passengers is of the utmost importance to us.

Tuesday, March 11, 05:29 PM MYT +0800 Malaysia Airlines MH370 Flight Incident – 12th Media Statement

This statement is in reference to the many queries on the alleged five (5) passengers who checked-in but did not board MH370 on 8 March 2014 from Kuala Lumpur to Beijing despite having valid tickets to travel.

Malaysia Airlines wishes to clarify that there were four (4) passengers who had valid booking to travel on flight MH370, 8 March 2014, but did not show up to check-in for the flight.

As such, the issue of off-loading unaccompanied baggage did not arise, as the said four passengers did not check in for the flight. Hence, the above claim is untrue.

Tuesday, March 11, 11:15 AM MYT +0800 Malaysia Airlines MH370 Flight Incident – 11th Media Statement

As we enter into Day 4, the aircraft is yet to be found.

The search and rescue teams (SAR) have expanded the scope beyond the flight path to the West Peninsular of Malaysia at the Straits of Malacca. The authorities are looking at a possibility of an attempt made by MH370 to turn back to Subang. All angles are being looked at. We are not ruling out any possibilities.

The mission is aided by various countries namely Australia, China, Thailand, Indonesia, Singapore, Vietnam, Philippines and the United States of America. The assets deployed to cover the search and rescue is extensive. In total there are nine aircraft and 24 vessels deployed on this mission.

Apart from the search in the sea, search on land in between these areas is also conducted.

The search and rescue teams have analysed debris and oil slick found in the waters. It is confirmed that it does not belong to MH370.

The B777-200 aircraft that operated MH370 underwent maintenance on 23 February 2014, 12 days before this particular flight on 8 March 2014. The next check is due on 19 June 2014. The maintenance was conducted at the KLIA hangar and there were no issues on the health of the aircraft.

The aircraft was delivered to Malaysia Airlines in 2002 and have since recorded 53,465.21 hours with a total of 7525 cycles. All Malaysia Airlines aircraft are equipped with continuous data monitoring system called the Aircraft Communications Addressing and Reporting System (ACARS) which transmits data automatically. Nevertheless, there were no distress calls and no information was relayed.

Malaysia Airlines has a special task force to take care of families. Mercy Malaysia and Tzu Chi and others are also helping Malaysia Airlines by providing special psychological counseling to families and also the MH crew.

The Chinese government officials in Malaysia are also working closely with Malaysia Airlines. A representative from the embassy is stationed at the Emergency Operations Centre to assist with the emergency management and matters related to families in Kuala Lumpur.

In Beijing, the Prime Minister’s special envoy to China, Tan Sri Ong Ka Ting is there to assist and coordinate all operational matters with Malaysia Airlines.

We regret and empathise with the families and we will do whatever we can to ensure that all basic needs, comfort, psychological support are delivered. We are as anxious as the families to know the status of their loved ones.

To the families of the crew on-board MH370, we share your pain and anxiety. They are of the MAS family and we are deeply affected by this unfortunate incident.

Malaysia Airlines reiterates that it will continue to be transparent in communicating with the general public via the media on all matters affecting MH370.

Monday, March 10, 05:30 PM MYT +0800 Malaysia Airlines MH370 Flight Incident – 10th Media Statement

The purpose of this statement is to update on emergency response activities at Malaysia Airlines.

On notification of the incident the following steps have been taken:-

The EOC:-

1. Activation of the Emergency Operations Center (EOC) in the early morning of 8 March 2014. The EOC is the central command and control facility responsible for carrying out emergency management functions at the strategic level during a disaster.

2. In addition to the EOC, various departments of Malaysia Airlines are also addressing to all the different needs during this crisis.

Family Management

1. Malaysia Airlines is working closely with the government of China to expedite the issuance of passports for the families intending to travel to Malaysia, as well as with the immigration of Malaysia on the issuance of their visas into Malaysia.

2. Malaysia Airlines is deploying an additional aircraft to bring the families from Beijing to Kuala Lumpur on 11 March 2014.

3. When the aircraft is located, a Response Coordination Centre (RCC) will be established within the vicinity to support the needs of the families. This has been communicated specifically to the families.

4. Once the Response Coordination Centre is operational, we will provide transport and accommodation to the designated areas for the family members.

5. Our oneworld partners have been engaged to help bring family members in other countries aside from China into Kuala Lumpur.

Search and Rescue

1. Malaysia Airlines has been actively cooperating with the search and rescue authorities coordinated by the Department of Civil Aviation Malaysia (DCA) and the Ministry of Transport

2. DCA has confirmed that search and rescue teams from Australia, China, Thailand, Indonesia, Singapore, Vietnam, Philippines, New Zealand and the United States of America have come forward to assist. We are grateful for these efforts.

We also want to address a few common queries from the media.

We are receiving many queries about how the passengers with the stolen passports purchased their tickets. We are unable to comment on this matter as this is a security issue. We can however confirm that we have given all the flight details to the authorities for further investigation.

We also confirm that we are making necessary arrangements for MH370 passengers’ families from Beijing to travel to Kuala Lumpur. However, flight details of the families’ arrival are highly confidential. This is to protect the privacy and well-being of the families during this difficult time and to respect their space. Our position is not to reveal any information on the flight or movements of the families.

Malaysia Airlines’ primary focus at this point in time is to care for the families of the passengers and crew of MH370. This means providing them with timely information, travel facilities, accommodation, meals, medical and emotional support. The costs for these are all borne by Malaysia Airlines.

All other Malaysia Airlines’ flights are as per schedule. The safety of our passengers and crew has always been and will continue to be of utmost importance to us.

The airline continues to work with the authorities and we appreciate the help we are receiving from all local and international parties and agencies during this critical and difficult time.

Malaysia Airlines reiterates that it will continue to be transparent in communicating with the general public via the media on all matters affecting MH370.

Monday, March 10, 10:00 AM MYT +0800 Malaysia Airlines MH370 Flight Incident – 9th Media Statement

It has been more than 48 hours since we lost contact with our flight MH370 from Kuala Lumpur to Beijing.

Despite not being able to establish any positive findings on the whereabouts of the aircraft, Malaysia Airlines has been actively cooperating with the search and rescue authorities coordinated by the Department of Civil Aviation Malaysia (DCA).

DCA has confirmed that search and rescue teams from Australia, China, Thailand, Indonesia, Singapore, Vietnam, Philippines and the United States of America have come forward to assist. We are grateful for these efforts.

Malaysia Airlines’ primary focus at this point in time is to care for the families. This means providing them with timely information, travel facilities, accommodation, meals, medical and emotional support. The costs for these are all borne by Malaysia Airlines.

Initial financial assistance has been given out to all families over and above their basic needs.

At least one caregiver is assigned to each family. These caregivers are well-trained staff and volunteers from Malaysia and other organisations.

As of now, there are more than 150 “Go Team” members consisting of senior management and caregivers at Beijing to attend to these families. In Kuala Lumpur, a different group of caregivers are attending to the families’ needs.

Families from other nations apart from China have been arriving at Kuala Lumpur since early yesterday. More are expected to arrive today.

Malaysia Airlines is working closely with the government of China to expedite the issuance of passports for the families as well as with the immigration of Malaysia for their visas into Malaysia.

When the aircraft is located, a Response Coordination Centre (RCC) will be activated within the vicinity to support the needs of the families. This has been communicated specifically to the families.

The airline continues to work with the authorities and we appreciate the help we are receiving from all parties and agencies during this critical and difficult time especially the members of the media.

Malaysia Airlines reiterates that it will continue to be transparent in communicating with the general public via the media in all matters affecting MH370.

Malaysia Airlines is similarly anxious and we appreciate the patience, support and prayers from everyone.

Sunday, March 09, 02:43 PM MYT +0800 Malaysia Airlines MH370 Flight Incident – 8th Media Statement

Statement by MAS GCEO, Ahmad Jauhari Yahya

Together with all those affected by the MH370 incident, we understand the need to provide regular updates on the progress of the search and rescue operations.  As the hours turn into days, we at Malaysia Airlines are similarly anxious and we appreciate the patience, support and prayers from everyone.

We however acknowledge that the most affected group in this incident is the families of those on-board. As such, our primary focus at this point in time is to care for the families. This means providing them with timely information, travel facilities, accommodation, meals and emotional support. Initial financial assistance has been given out to all families. Caregivers are already assigned to each family and they are trained staff and volunteers from Malaysia and Australia.

Family members of the MH370 passengers from Beijing who wish to travel will be flown in stages to Kuala Lumpur on the available flights. We are also communicating with the families from other nations to similarly arrange for their travel to Kuala Lumpur.

In the event flight MH370 is located, a Response Control Centre (RCC) in the area will be activated to support the needs of families.

The airline continues to work with the authorities and we appreciate the help we are receiving from all parties during this critical and difficult time.

Sunday, March 09, 09:30 AM MYT +0800 Malaysia Airlines MH370 Flight Incident – 7th Media Statement

Sepang, 9 March 2014: More than 24 hours after the lost of contact with Malaysia Airlines Flight MH370, the search and rescue teams are still unable to detect the whereabouts of the missing aircraft.

The airline is doing its utmost to provide support to the affected family members, this includes immediate financial aid.

The airline has deployed a team of 94 caregivers consisting of well-trained staff and also Tzu Chi Foundation members to provide emotional support to the families. The airline will also be deploying another set of caregivers to Beijing later today.

Last night, a Malaysia Airlines’ Senior Management team arrived at Beijing to address the media and met with family members. Families of affected passengers in Kuala Lumpur were also met by the team.

Meanwhile, Malaysia Airlines will set up a command center at Kota Bharu, Malaysia or Ho Chi Minh, Vietnam as soon as the location of the aircraft is established and the airline will make the necessary arrangements.

The airline is continuously working with the authorities in providing assistance. In fearing for the worst, a disaster recovery management specialist from Atlanta, USA will be assisting Malaysia Airlines in this crucial time.

Sunday, March 09, 02:00 AM MYT +0800 Malaysia Airlines MH370 Flight Incident – 6th Media Statement

Sepang, 9 March 2014: Malaysia Airlines humbly asks all Malaysians and people around the world to pray for flight MH370.

It has been more than 24 hours since we last heard from MH370 at 1.30 am. The search and rescue team is yet to determine the whereabouts of the Boeing 777-200 aircraft.

An international search and rescue mission from Malaysia, Singapore and Vietnam was mobilized this morning. At this stage, they have failed to find evidence of any wreckage. The sea mission will continue overnight while the air mission will recommence at daylight.

We are dispatching all information as and when we receive it. The situation in Beijing is also being monitored closely. As many families of passengers are in China, we have deployed our “Go Team” to Beijing with a team of caregivers and volunteers to assist the family members of the passengers.

Immediate families of passengers are advised to gather at Kuala Lumpur International Airport. Travel arrangements and expenses will be borne by Malaysia Airlines. Once, the whereabouts of the aircraft is determined, Malaysia Airlines will fly members of the family to the location.

Our sole priority now is to provide all assistance to the families of the passengers and our staff. We are also working closely with the concerned authorities in the search and rescue operation

The families may contact +603 7884 1234.

For media queries, kindly contact +603 8777 5698/ +603 8787 1276.

There will be a press conference at Sama Sama Hotel at 9.00 am tomorrow by DCA.

Saturday, March 08, 07:20 PM MYT +0800 Malaysia Airlines MH370 Flight Incident – 5th Media Statement

Sepang, 8 March 2014: The families of all passengers on board MH370 are being informed. The flight was carrying a total number of 239 passengers and crew – comprising 227 passengers (including 2 infants) and 12 crew members.

An international search and rescue mission was mobilized this morning. At this stage, our search and rescue teams from Malaysia, Singapore and Vietnam have failed to find evidence of any wreckage.

The sea mission will continue while the air mission will recommence at daylight.

For the passenger manifest of MH370, click here.

The passengers are of 14 different nationalities. All crew on-board are Malaysians.

The below table shows the latest number of passengers and their nationalities:-

Nationality Total
China/Taiwan 153 including infant/1
Malaysia 38
India 5
Indonesia 7
Australia 6
France 4
USA 3 including infant
New Zealand 2
Ukraine 2
Canada 2
Russian 1
Italy 1
Netherlands 1
Austrian 1

Our thoughts and prayers are with all affected passengers and crew and their family members.

The public may contact +603 7884 1234.

For media queries, kindly contact +603 8777 5698/ +603 8787 1276.

Saturday, March 08, 04:20 PM MYT +0800 Malaysia Airlines MH370 Flight Incident – 4th Media Statement

Sepang, 8 March 2014: Malaysia Airlines is still unable to establish any contact or determine the whereabouts of flight MH370. Earlier today, Subang ATC had lost contact with the aircraft at 2.40am. The last known position of MH370 before it disappeared off the radar was 065515 North (longitude) and 1033443 East (latitude).

We are still trying to locate the current location of the flight based on the last known position of the aircraft. We are working with the International search and rescue teams in trying to locate the aircraft. So far, we have not received any emergency signals or distress messages from MH370. We are working with authorities and assure that all sources are deployed to assist with the search and rescue mission.

The passenger manifest will not be released until all families of the passengers have been informed. The flight was carrying a total number of 239 passengers and crew – comprising 227 passengers (including 2 infants) and 12 crew members.

We are deploying our “Go Team” to Beijing which will depart Kuala Lumpur International Airport at 4.30pm with a team of caregivers and volunteers to assist the family members of the passengers.

The passengers are of 14 different nationalities. All crew on-board are Malaysians.

Please take note that the earlier statement did not include the number of Indian nationals. This was due to confusion between the country code of Indonesia and India.

The below table shows the latest number of passengers and their nationalities:-

Nationality Total
China/Taiwan 154 including infant
Malaysia 38
India 5
Indonesia 7
Australia 6
France 4
USA 3 including infant
New Zealand 2
Ukraine 2
Canada 2
Russian 1
Italy 1
Netherlands 1
Austrian 1

Our focus now is to work with the emergency responders and authorities and mobilize our full support.

Our thoughts and prayers are with all affected passengers and crew and their family members.

The public may contact +603 7884 1234.

For media queries, kindly contact +603 8777 5698/ +603 8787 1276.

The airline will provide regular updates on the situation. There are many unvalidated reports out in the media and Malaysia Airlines strongly urges the media and the public at large to only report from official statements from Malaysia Airlines and the Government of Malaysia.

Saturday, March 08, 10:30 AM MYT +0800 Malaysia Airlines MH370 Flight Incident – 3rd Media Statement

Ladies and Gentlemen, we are deeply saddened this morning with the news on MH370.

Malaysia Airlines confirms that flight MH370 had lost contact with Subang Air Traffic Control at 2.40am, today. There has been speculation that the aircraft has landed at Nanming. We are working to verify the authenticity of the report and others.

Flight MH370 was operated on a Boeing 777-200 aircraft. It departed Kuala Lumpur at 12.41 am earlier this morning bound for Beijing. The aircraft was scheduled to land at Beijing International Airport at 6.30am local Beijing time.

The flight was carrying a total number of 239 passengers and crew – comprising 227 passengers (including 2 infants), 12 crew members. The passengers were of 14 different nationalities – citizens from:-

  1. China — 152 plus 1 infant
  2. Malaysia — 38
  3. Indonesia — 12
  4. Australia — 7
  5. France — 3
  6. United States of America — 3 plus 1 infant
  7. New Zealand – 2
  8. Ukraine – 2
  9. Canada – 2
  10. Russia – 1
  11. Italy – 1
  12. Taiwan – 1
  13. Netherlands – 1
  14. Austria – 1

This flight was a code share with China Southern Airlines.

We are working with authorities who have activated their Search and Rescue team to locate the aircraft.

Our team is currently calling the next-of-kin of passengers and crew.

The flight was piloted by Captain Zaharie Ahmad Shah, a Malaysian aged 53. He has a total flying hours of 18,365 hours. He joined Malaysia Airlines in 1981. First officer, Fariq Ab.Hamid, a Malaysian, is aged 27. He has a total flying hours of 2,763 hours. He joined Malaysia Airlines in 2007.

Our focus now is to work with the emergency responders and authorities and mobilize its full support. Our thoughts and prayers are with all affected passengers and crew and their family members.

The airline will provide regular updates on the situation. The public may contact +603 7884 1234. For media queries, kindly contact +603 8777 5698/ +603 8787 1276.

Next-of-kin may head to the Support Facility Building at KLIA’s South Support Zone. For directions, call 03 8787 1269.

Saturday, March 08, 09:05 AM MYT +0800 Malaysia Airlines MH370 Flight Incident – 2nd Media Statement

We deeply regret that we have lost all contacts with flight MH370 which departed Kuala Lumpur at 12.41 am earlier this morning bound for Beijing. The aircraft was scheduled to land at Beijing International Airport at 6.30am local Beijing time. Subang Air Traffic Control reported that it lost contact at 2.40am (local Malaysia time) today.

Flight MH370 was operated on a Boeing B777-200 aircraft. The flight was carrying a total number of 239 passengers and crew – comprising 227 passengers (including 2 infants), 12 crew members. The passengers were of 13 different nationalities. Malaysia Airlines is currently working with the authorities who have activated their Search and Rescue team to locate the aircraft. Our team is currently calling the next-of-kin of passengers and crew.

Focus of the airline is to work with the emergency responders and authorities and mobilize its full support. Our thoughts and prayers are with all affected passengers and crew and their family members. The airline will provide regular updates on the situation.

The public may contact +603 7884 1234. For media queries, kindly contact +603 8777 5698/ +603 8787 1276.

For the next-of-kin, please inform them to to Anjung Tinjau, Level 5, KLIA. Our staff will be there to assist. Transport will be provided to go to the South Support Zone Facility building for the next-of-kin.

Or next-of-kin may head straight to the Support Facility Building at KLIA’s South Support Zone.

Saturday, March 08, 07:30 AM MYT +0800 Media Statement – MH370 Incident released at 7.24am

Sepang, 8 March 2014: Malaysia Airlines confirms that flight MH370 has lost contact with Subang Air Traffic Control at 2.40am, today (8 March 2014).

Flight MH370, operated on the B777-200 aircraft, departed Kuala Lumpur at 12.41am on 8 March 2014. MH370 was expected to land in Beijing at 6.30am the same day. The flight was carrying a total number of 227 passengers (including 2 infants), 12 crew members.

Malaysia Airlines is currently working with the authorities who have activated their Search and Rescue team to locate the aircraft.

The airline will provide regular updates on the situation. Meanwhile, the public may contact +603 7884 1234 for further info.

A “Go Team” is a team of investigators who are specially trained and experienced to find out what exactly happened in the event of an emergency or unusual operations of an aircraft; and they are dispatched to a location or region whenever there is an emergency — such as an accident or attack.

Some FlyerTalk members cannot help but compare this news to the tragedy of the Airbus 330-203 aircraft which operated as Air France flight 447 and mysteriously disappeared in June of 2009 while en route from Rio de Janeiro to Charles de Gaulle airport near Paris. Almost two years later, it was definitively determined that the aircraft plunged into the Atlantic Ocean. Of the 216 passengers and 12 members of the flight crew aboard that aircraft, no one survived. FlyerTalk members Outbound and Pacha suffered personal losses from that incident.

It is uncertain at this time whether or not any FlyerTalk members were passengers on the flight in question. Fortunately, FlyerTalk member hessingertook this flight the day before. Take MH370, 380 (to CAN), 386 (PVG) quite regularly too!”

Also, FlyerTalk member GRALISTAIR reports that “I have had texts from my Brother in law who flies a lot and uses Malaysian and lives in Kuala Lumpur and he is safe and not on the flight.”

Another personal connection to this incident is sadly expressed by FlyerTalk member freddo: “I just saw that the leading steward on this flight was one I had a couple of months back on LAX-NRT. He was super friendly and one of the best MAS crew ever on all my flights.”

Amidst the speculation pertaining to the possible involvement of terrorists, stolen passports, and other conspiracy theories and unproven assumptions, FlyerTalk members are praying for all who were aboard that aircraft and are hoping for the best — but the aircraft would have already exhausted its fuel supply by now; and prospects for a positive outcome of what is appearing to become a tragedy is unfortunately bleak.

I intend to update this article when necessary — but I am attempting to avoid reporting on mere speculation. Please alert me if I am missing any factual information — or if any of the information in this article is inaccurate or incorrect.

I personally am hoping for a miracle…

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