With no advance notice and effective as of today, several fare classes which were classified as Flex fares have become Tango fares, expanding the Tango booking class, according to an announcement released today by Air Canada — and many FlyerTalk members are outraged.
Here is a chart released by Air Canada illustrating which former Flex fares are now Tango fares:
This means the following, according to Air Canada:
- Booking classes S and W will now be sold under the Tango fare option for all international travel, including Sun destinations
- Booking Class K will now be sold under the Tango fare option for travel within Canada, for travel between Canada and the United States, and between Canada and Sun destinations
- Booking classes T and L will now be sold under the Tango fare option for travel to Sun destinations
If you are a member of the Air Canada Altitude frequent flier loyalty program and you or your eUpgrade nominee have made a booking before September 24, 2013 in a booking class which has migrated from Flex to Tango, your reservation will automatically be re-booked into a Flex booking class and will remain eligible for eUpgrades.
If you are a member of the Aeroplan frequent flier loyalty program — including members of the Air Canada Altitude frequent flier loyalty program — and you have booked a flight before September 24, 2013 in a booking class which has migrated from Flex to Tango, you will automatically continue to earn 100 percent Altitude Qualifying Miles for your flight.
These changes of those fare classes from Flex to Tango appear to portend the following — including but not limited to more expensive Flex fares, fewer chances for upgrades, and the differences illustrated in the charts shown on the right side which were customized to only show the differences between Tango and Flex fare classes.
I think that Air Canada should trash this entire loyalty program and start completely over. It just keeps getting more and more complicated — to the point where it is just not worth the time and effort to understand all of the rules, policies, terms and restrictions.
Build a brand new frequent flier loyalty program, Air Canada. Keep it simple. Your current frequent flier loyalty program is freakin’ irritating, exceedingly complicated and unacceptable.