Asiana Airlines Offers $10,000 to Passengers; Denies Responsibility for Crash

Investigators from the National Transportation Safety Board move towards what is left of the Boeing 777-200ER aircraft — which operated as flight 214 by Asiana Airways — after the crash at San Francisco International Airport on July 6, 2013. Photograph courtesy of the National Transportation Safety Board of the United States.

Asiana Airlines is reportedly offering $10,000.00 to each passenger who survived the crash of the Boeing 777-200ER aircraft which operated as flight 214, simultaneously denying responsibility for the crash and even going so far as to suggest that passengers contributed to their own injuries in the crash last month at San Francisco International Airport.

Passengers are eligible to receive payment of the $10,000.00 — even if they were not injured — and acceptance of the payment supposedly does not preclude them from pursuing further legal action against Asiana Airlines.

The denial of responsibility for the crash on July 6, 2013 — which ultimately resulted in the deaths of three people and injured dozens more — was filed in the District Court of the United States in San Francisco by Asiana Airlines, which is based in South Korea. Flight 214 originated at Incheon International Airport, which served the city of Seoul.

FlyerTalk members claim that representatives and executives of Asiana Airlines did not handle the aftermath of the crash in the best way possible. For example, FlyerTalk member jimmc66 posts that the $10,000.00 “is an ex-gratia payment for expenses with no admission of liability nor any requirement for the recipient to ‘sign away’ their rights. This payment should have been proffered within a day or two of the accident, as has been done by other airlines who’ve had accidents. Another gaffe by Asiana, IMHO.”

Asiana Airlines has reportedly already been paying for the medical and lodging expenses incurred by those who have been injured in the crash — but is offering the $10,000.00 to supposedly cover additional costs.

In the meantime, there are those people who are angered that Asiana Airlines purportedly blames its passengers for gross negligence — a denial of responsibility which is supposedly standard procedure.

How do you feel that Asiana Airlines has been handling the aftermath of the crash — and do you believe that $10,000.00 per passenger is enough compensation?

Comments (Showing 9 of 9)

  • acvitale at 9:52am August 14, 2013

    A single day in a hospital is well over 10K for many passengers. This accident has been text book of how NOT to handle a crisis. So many gaffes so little time.

  • Earthlings at 9:57am August 14, 2013

    Originated in Shanghai stopover in Seoul.

  • mfritze at 10:21am August 14, 2013

    The article states that Asiana _is_ paying for the medical and lodging expenses. The 10K is for everybody just as a “thanks for not suing us”.

  • JackE at 3:08pm August 14, 2013

    This article is dripping with unfair bias and undeserving of a response. But out of generosity, I’ll simply point out the article’s biggest nonsense, which is to imply that Asiana is proposing a cap on damages of $10K.

    BTW, $10K is not “$10,000.000”, which is the illiterate way this was written.

    • Brian Cohen at 8:06pm August 14, 2013

      Thank you for catching the $10,000.000 error, JackE. I appreciate it and corrected it accordingly.

  • eightblack at 4:29am August 15, 2013

    I seem to remember SQ paying $20K to each person after they wrote off a 747 in Taiwan (Oct 2000) after hurtling down the wrong runway, which resulting in 83 deaths. Unlike the SilkAir crash, which according to many, was poorly handled by SQ, the Taiwan incident was dealt with in a far more proactive manner.

  • zoonil at 5:44am August 15, 2013

    how much did the US Airways which landed on the Hudson offer – $4000 I believe, So Asiana’s offer is much generous!

  • ohange at 6:45am August 15, 2013

    IMO, $10K — it’s a little late, but it’s a nice offer because it’s no-strings-attached. Normally, people want you to sign a release that has language like “forever hold harmless” and other such legalese. This one has no such strings attached.

    One could still sue the airline if one felt they were damaged/injured. I believe that even if one walked away without a scratch, they likely would still be racking up some psychologist visits to get over the emotional damage of having endured a plane crash. Post-traumatic stress disorder is very real.

  • dsbob at 3:37pm August 15, 2013

    They should have offered money and access to mental immedately, whether or not it is their fault, you know self insure your name and reputation.

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