On Tuesday afternoon, American Airlines issued the following statement via Twitter: “We are now in a system-wide ground delay until 4:00pm CT as we work to resolve this issue. We apologize for any inconvenience.”
This statement followed two prior Twitter announcements: “Our reservation & booking tool Sabre is offline. We’re working to resolve as quickly as we can. We apologize for any inconvenience.” And “Clarification: The issue is w/ our ability to access our res system & not w/ @SabreNews. We apologize to Sabre & customers for confusion.”
American then issued a statement on their website:
American’s network system is experiencing intermittent outages. At this time, we are holding all flights on the ground until later this afternoon, when we will provide another update. We are working to resolve this issue as quickly as we can, and we apologize to our customers for this inconvenience.
If your travel plans are flexible, there will be no charge if you would like to change your reservation and we will provide full refunds if your travel plans are not flexible. However, we are unable to make changes to current travel plans until we have resolved this issue.
We will provide another update as soon as we have more information.
Throughout the day, the FlyerTalk Wiki thread has maintained up-to-date information.
UPDATE 1:30pm PST. Systems are restored. American issued the following statement via Facebook.
Our systems have been fully restored, however we expect continued flight delays and cancellations throughout the remainder of the day. We have made several options available to our customers:
If customers must travel today and are already at the airport, they can rebook on another airline by visiting an American Airlines agent or by going to the other airline’s ticket counter with their electronic ticket number.
If customers must travel today and are not yet at the airport, they can rebook through American Airlines reservations or through another carrier and American will honor the fare difference.
If a customer chooses not to travel today, there will be no charge for reservation changes or a full refund will be provided.
It is important to note we see no evidence that today’s technical outage is related to the tragic events in Boston.
We will continue to provide more information throughout the day as we make progress in resolving this issue. We apologize to our customers and our people for this inconvenience.
UPDATE 3:37pm PST. American Airlines tweeted the following: “We expect our operation to run normally with only a small number of flight cancellations expected tomorrow.”