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U.K. Hotels Are Officially the Worst in Europe When It Comes to Service

Want to stay in the most courteous hotels in Europe? Keep away from the U.K.

A recent analysis of more than six million reviews on Hotel.info gives British hotels the unfortunate honor of being some of the most unfriendly in Europe. On a rating scale of one to ten, the U.K. scored 7.92. Finland emerged as the best on the continent, with a score of 8.62.

To add insult to injury, London scored the worst among European capitals, rating at 7.73. But not all is lost. According to the report, “some cities are able to save the good reputation of British politeness. In a comparison of the largest cities in the U.K. particularly the hotel personnel in Sheffield (8.62) score well for friendliness and willingness to assist their guests. Leeds (8.41) was voted into second place by the customers. Up to the 7th place — Glasgow with 8.18 points — all the evaluations are very positive.”

Fiona Duncan, the hotel expert at Telegraph Travel, attributes these bad ratings not to poor service, but to the lackluster attitude of the more than two million U.K. hospitality employees. She says that many of the employees consider the industry to be a poor career choice, so they have no motivation to make things better. But, she says, the rest of the world views hospitality with a more favorable disposition.

Following Finland as the number-one European country are Germany, Austria, Hungary and Slovakia, in that order, to finish out the top five.

[Photo: Hilton London Metropole]

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3 Comments
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TravelStar March 23, 2015

Wow! That's sort of hard to believe. Especially when I compare my stays in London to places like Poland, Russia, etc.

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BearX220 March 22, 2015

Why is the Hilton Metropole in Paddington used as the illustration for this story? Did this hotel come up as a specifically negative-rated property in the survey?

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Brendan March 21, 2015

Upper 7s? That's still very good, just a little less excellent than the other countries! Just like saying that a certain Miss America contestant is the "ugliest" one!